The hotel was fine - not great, but fine. Very young clients for the most part. Rooms quite small, but perfectly efficient. The thing that makes this property really good is the staff and service. They are extremely helpful, cheerful and kind. Can’t say enough good about them. Great Soho neighborhood - parking within two blocks - plenty of dining options.

We like the quiet location and the hotel is clean and comfortable. Food options limited but there are restaurants in walking distance. The room was basic but clean and the bed and pillows were great!

Excellent Rooftop .

Excellent value for price! Great location.

Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.

very convenient location, clean and comfortable, good breakfast/dining options

great

I’ve never been disappointed by Hotel Hugo- and I’ve stayed there at least six times for trips of 2-5 nights each time. The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away). The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy). Only negative is the food at the rooftop bar was very average.

Was nice, lacked any thrills, for price was good. Location was awesome

I am writing to express my deep disappointment with our recent stay at your hotel. Upon arrival, we were shocked to find the room in unacceptable condition — it was dirty, the sink and phone were not functioning, and the so-called fridge wasn’t working either. We immediately reported these issues to the front desk, and while the reception staff initially promised to waive our resort fees for the inconvenience, only two nights were removed upon checkout — despite the problems persisting throughout our stay. This was not only misleading but also reflects very poorly on your customer service. Overall, this experience was far below what we expected, and we left extremely dissatisfied. I hope you take this feedback seriously and take the necessary steps to improve both your facilities and your service.

Great value and location. Busy rooftop venues make elevators crowded and slow.

Hotel Hugo was decent. I would stay here again, but nothing amazing. When I first went into the room it had a bit of a funky smell, so I sprayed some perfume around to help. The outlets didn’t work in some areas, the TV sound wouldn’t work, and the ceiling in the bathroom was in rough shape. Other than that, it was fine. Good room size, convenient location for me, felt safe, etc.

The hotel was nice the rooms were a bit outdated and it was not great that you don’t get access the roof top as a guest if there is an event.

Vey good location

Nice hotel in a great location close to restaurants, cafes and bars. The staff were also very friendly and helpful. Highly recommended!

Roof top bar

Great hotel, comfortable and clean

Nice place

Friendly staff, comfortable bed and pillow, clean, great location, walkable neighborhood with great restaurants, 40 min ride to LGA, free coffee and cold brew in cafe downstairs. Walls are thin, you hear conversations in rooms next door and in hallway. So if you are a light sleeper this is not the place for you.