People often mention about Hanoi Brilliant Hotel and Spa
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Staff Friendliness (18)
Distance to City Center (12)
Surroundings (12)
Room Space (11)
Accessibility (10)
Check-in/out Time (8)
Bathroom (8)
Wifi (7)
Ambiance (7)
Bedroom (7)
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Traveller Reviews Hanoi Brilliant Hotel and Spa
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Customer reviews
TT
Ton T. N. M.
10.0
/10
Reviewed 4 week(s) ago
I spent a night here; the location is convenient and the staff are very friendly.
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F***n
10.0
/10
Reviewed 7 week(s) ago
Good, nice, very good, highly recommended
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HT
Ha Trinh
9.4
/10
Reviewed 11 week(s) ago
The staff were very friendly, thoroughly explained the hotel's rules, and provided enthusiastic support. My ticket included breakfast at the hotel from 6:30 AM, but I had an early flight and checked out at 5:00 AM, so they even prepared food for me to take with me.
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2 people find it helpful
N***a
6.5
/10
Reviewed 15 week(s) ago
The hotel staff was extremely unfriendly. I arrived at 6 AM due to a flight delay, and upon arrival, I was charged 500,000 VND for bringing two children under 7. This is a scam hotel. The staff were extremely unfriendly. The airport pick-up service was also very expensive compared to other hotels. I only stayed for 6 hours and then looked for another hotel because the hotel was very bad, with a strange smell throughout the hotel. There were small pools in front of the tiny lobby, which made the room even smaller and could cause us to fall. The food was not varied.
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1 people find it helpful
L***e
Business
10.0
/10
Reviewed 15 week(s) ago
Alllllllllllllllllll gooooooooooooooooooood
1 people find it helpful
D***y
Leisure
8.7
/10
Reviewed 15 week(s) ago
Thank you for serving me. I just advise to improve entertainment like television. I can't watch like HBO, or improve television using Android TV.
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V***o
Medical
9.1
/10
Reviewed 23 week(s) ago
Highly recommend for Nowhere Spa at the hotel with quite good skills & reasonable price. The hotel is close to Church & Hoan Kiem lake.
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F***y
Leisure
9.1
/10
Reviewed 24 week(s) ago
The staff is very friendly, the spa is good, overall ok!
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M***y
Leisure
9.1
/10
Reviewed 24 week(s) ago
The staff was beyond my expectations and very friendly. We were helped to lift our suitcase and taken to a taxi when checking out. The room was a bit old, and breakfast was limited.
1 people find it helpful
M***y
Leisure
9.1
/10
Reviewed 24 week(s) ago
The staff was beyond my expectations and very friendly. We were helped to lift our suitcase and taken to a taxi when checking out. The room was a bit old and breakfast was limited.
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N***n
Business
8.5
/10
Reviewed 25 week(s) ago
The food wasn't good, it was cold, but the service was okay. Being in the Old Quarter, the rooms are small, which is to be expected.
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T***n
9.4
/10
Reviewed 27 week(s) ago
The hotel is located right in the Old Quarter, near Hoan Kiem Lake, making transportation convenient. The staff are attentive and lovely.
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Verified Traveler
Leisure
10.0
/10
Reviewed 31 week(s) ago
The hotel is clean. The staff are very friendly and helpful to the guests.
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SA
Sabrina A.
10.0
/10
Reviewed 38 week(s) ago
The hotel staff is very friendly, clean, and the location is good, close to everywhere you want to go.
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Shin L.
10.0
/10
Reviewed 39 week(s) ago
The hotel is beautiful, clean, reasonably priced, and conveniently located for exploring the Old Town. It will definitely be one of my favorites.
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Shin L.
Leisure
10.0
/10
Reviewed 41 week(s) ago
It's on my list of favorites, very close to the church, Hoan Kiem Lake, and the Shark's Mouth area. The rooms are large and airy, the price is great, and the staff are absolutely amazing, super cute, I highly recommend it.
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1 people find it helpful
KA
Keni A.
Leisure
7.0
/10
Reviewed 42 week(s) ago
I don’t why in this app 4 stars, suppose to 3 stars when the breakfast wasn’t a lot of options.
And the room is not soundproof.
1 people find it helpful
Verified Traveler
10.0
/10
Reviewed 44 week(s) ago
The staff were pretty and cute, wearing nice uniforms. The location is central, and the room was quite good.
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1 people find it helpful
Verified Traveler
9.7
/10
Reviewed 45 week(s) ago
Everything was great, except for breakfast, which I didn't really like. So my husband and I went out to eat.
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1 people find it helpful
N***n
6.3
/10
Reviewed 51 week(s) ago
The staff is very enthusiastic, the hotel location is good, but can't bring back the old, dark, dusty room space that smells like a karaoke room 🥲, a bit simple, the TV can't watch YouTube, only suitable if you want to play in the central area, rarely stay in the room, and don't care too much about the room