Overall Ratings & Reviews Best Western Casula Motor Inn

Most convenient

Good customer service. Convenience location.

very friendly staff

FELT SO UNEASY I LEFT MY STUFF & PAID FOR ANOTHER HOTEL NEARBY & SLEPT THERE OVERNIGHT. Its clean & has the basics to shower, sleep. But its sterile, unwelcoming, eerie. Excessive cameras. Lack of garden, colour & character. The main thing that made me feel unsettled, were the managers who were unfriendly, almost hostile, stern.I was asked 3 times at check in if my partner was staying with me. I travel alone as a single woman & this was extremely concerning for me. No offers to help me with my luggage up the stairs (no lifts) even though i was the only customer around. I had a friend over that afternoon. I had already told them on check in that he would arrive at 4pm for a couple hours & was told I was not to have people coming & going, but he didnt need to present at reception as he wasnt staying overnight. When my friend left, they took a photo of my friend & his car without asking or giving explanation. Worst still, everytime I left my room, the managers were sitting or standing in the small carpark near rooms, talking quietly and seemed to be just watching all the rooms. I felt like i was under surveillance. When I asked them for clean towels the next day, they complained. I was so uneasy by their presence & behavior that I spent an extra 200 to sleep elsewhere on the second night. They made me stand & wait while they inspected my room during the checkout process. Even the cleaner seemed nervous & uncomfortable & anxious near them. Dont waste money. Go across the rd!

Very good accommodation and lovely staff. Pub across the road with great meals.

This is a great simple hotel and the owners are very friendly and attentive. I would recommend it if you want something basic at a fair price. Just beware that the internet speeds are very slow so if you need to do any work that needs bandwidth come with your own hotspot. The cellular signal is good at the property.

The room was big and clean. Great access to get the hell out of Sydney straight onto the Hume in the morning. The internet was shockingly slow.

Great price, well kept room and comfy beds

Nice place, friendly helpful staff

This was second visit to this hotel and we weee very happy with our stay. The owner/Manager and staff are excellent and go out of their way to make sure we had a great stay. The room was extremely clean and comfortable.

We were very impressed with the hotel staff. They were friendly, helpful and courteous. Our room was excellent - spotlessly clean and comfortable. The hotel was in an excellent location and very convenient to dining options and access to the M31. We would definitely stay at this hotel again.

Good room

Great location for a weary traveller with a no fuss check in and great staff,

Convenient location, easy parking. Need to take your own cutlery etc for the room. Only tea cups, glasses and teaspoons supplied.

Super clean and friendly staff. Will definitely stay again!

The room was clean and serviced daily. Staff were friendly. Would have liked a microwave, plates and cutlery in the room. Overall our stay was pleasant

Booked hotel for my parents traveling alone... they loved it! Great location, easy access to everything. Very clean throughout, big rooms with all the amenities, felt very safe. Most of all, they raved about the staff! Friendly, Kind and always willing to help. Thank you too everyone. Highly recommend.

Brilliant customer service only to eager to help in anyway possible. Wonderful owners

It was a fantastic stay. I can't thank the man on the desk enough for everything he did to help us out and make our stay so enjoyable. The best srrvice ever, thank you.

Great service very friendly lovely feel about the place. Great breakfast. Would do go there again