We enjoyed our stay & the amenities; however, we were looking forward to the rooftop patio and there was not one available. The staff was extremely helpful and courteous and there was plenty of food & shopping options within a walking distance. The subway is a few steps away and very convenient to use as well. We would stay here again!

Stayed in this hotel before and was happy. But in this visit, there was a definite decline in the quality of service. Slippers were not provided. The kettle was not working and I had to call for a resolution. Soap was not provided at the bathroom sink. Simple expectations that were not met. Wrote to the Manager but did not get a response. Overall impression was that there was no care put into making a guest feel welcomed.

Excellent experience!! Will be back!

Door service desk was excellent, room service was presentable and timely and very friendly. Pool staff and spa are great and attentive. Room cleanliness was awesome. It was a 10 for me

Service was great - Ben took care of us even when we had an issue with our reservation which was our fault. Great location

Staff is excellent and friendly.

No air conditioner in room and could not open window. Ricidulous.

The air conditioner in my room was not working. I went to the lobby to complain but the front desk man was on break. I came back over an hour later. He was still not there. Unacceptable.

The staff was very responsive when I called asking for assistance with the cable and when the shower knob fell off. I appreciated their quick response.

Nice hotel, quiet and classy. Was upgraded to a nice suite.

The property is right next door to a homeless shelter

Amenities and location

Hotel is very chic and staff is very friendly and accommodating. Only thing I did not like was a lot of loiterers outside the hotels neighbor is very intimidating.

Waited over 2 hours to check in. Yes, I realize check-in is 3 pm but I’ve never arrived to a hotel early and waited more than 30 mins for my room to be ready. They held fast to the 3 pm time and we had to wait in line at 3 pm, behind others who just walked in, to get checked in for our room after sitting for 2 hours in the lobby. Room was large for NYC, shower leaked all of the bathroom floor. Pool was a nice amenity but the elevators were gross - dingy and dirty with peeling wallpaper. For the price, it met expectations. Don’t think I’d ever stay here again though. I’d rather pay a bit more for a better experience.

The fridge was broken and the thermometer was not working . It was snowing outside i frooze

While the staff is nice and helpful and the location is convenient, this property is not a 5-star establishment—more accurately, it is closer to a 3.5-star rating. The rooms and shared spaces require upgrades and a complete revamp, as they appear a bit old and run down.

Everything was lovely, our room was upgraded at with no extra fee because we could not get on the same floor as our grandchildren, but it worked out. The pool water was a bit chilly for the adults, but the kids were fine with it.

Amazing hotel and in very close to time square and Central Park. The only thing I didn’t like is there has to be lifeguard at the pool to watch you swim. Other then that great hotel and would definitely recommend it.

The hotel was fine Just very disappointed-the pool not warm And not the Turkish Hamam No parking available only up to 7.30 pm I had to pay 200$ for parking outside

Nice