Every good part of this hotel is about kids. Parents will have very quality rest when staying here.

Silk Place Yilan is a very popular destination for young families as it caters to the needs of younger children. We came for a weekend because our 7 and 9 yo children REALLY want to ride the motorcycles in the hotel (as advertised online). We reserved the family room only to find out those rooms DO NOT come with a motorcycles/automobiles because our room is on the 11th floor. Unless you reserve the 8th, 9th, or 10th floor rooms, your room does not come with a car/motorcycle for your child(ren) to drive in. This was not clear on the website at all. The children can still drive on the 8th floor in the fastasical castle area but it's only limited to that space. There is no motorcycles available on the fastasical castle tho. It was disappointing to learn of this fact after we arrived and there was nothing the staff can do about it since all the rooms have been reserved. Nonetheless, we enjoyed the organized events (hide-and-seek in the mall during off-hours, scavenger hunt and BINGO night for a chance of a free one-night-stay). For the price we paid (USD$750+ per night), I didn't expect anything less. The staff was friendly overall and the breakfast buffet was good. There are drinks and snacks available throughout our stay in the various cafe/play area in the hotel.

This was an amazing stay. Fun for adults and kids. The attention to detail to make a child feel at the top of the world is very impressive.

Very good for kids and as well for adults’ shopping

The hotel has amazing facilities for children including battery powered cars for the kids to drive around the hotel. Crazy and fun. Free cinema tickets for the multiplex in the adjoining shopping centre and a good swimming pool.

Excellent for family with lots of things to do full of fun and many happy returns, it us my 4th time there

The staff are really friendly and efficient. Great activities planned for kids!

Clean and comfortable room with serviceable features. Very kid friendly hotel, highlight being the cars on level 8. The buffet breakfast was pretty average. The famous restaurant lived up to it's reputation.

出色的親子酒店，這是我見過，有歷史的酒店還能打理得這麼好，住進房間一點不覺得不舒適，空間感十足。而且飯店使用上乘的品牌，也十分闊綽，讓客人可以試在地享受親子旅行。 活動內容孩子也十分喜歡。

We had a delightful family stay at this hotel! The breakfast was fantastic, offering a wide variety of delicious options to start our day. The kids especially loved riding their motor car and bike outside the room walkway—it was such a thoughtful touch for families. The staff’s excellent customer service truly stood out; they were attentive and friendly throughout our stay. However, the cost of the stay was on the higher side, which made it feel less value-for-money. Additionally, the swimming pool was a letdown, as it looked old and not well-maintained. Despite these drawbacks, the overall experience was enjoyable, thanks to the family-friendly activities and exceptional service.

Very clean and comfortable. Staffs are so kind and it offers lots kinds of option for the breakfast which is also high quality and yummy.

Very kids friendly

This is a great hotel and staffs were very friendly. Thier breakfast would definitely surprise you. Only a word can describe their food, "Amazing". Can't wait to stay here again next year for our family trip.

The design of the hotel is superb for kids who can drive as much as they like. The staff is helpful and nice. The food is scrumptious. We enjoyed a lot!

Kids did not want to leave!

Everything under one roof. Very kid friendly. Perfect for families with young kids.

Carstel is no longer available to foreign visitors but only for Taiwan guests.

Property is linked to a mall with huge supermarket. Plenty of activities for children. Only feedback was bed is too soft. Sleep was uncomfortable

Family friendly. Kids loved it so much

Everything is good. Convenient.