8.2
Very Good
From 130 reviews
Cleanliness

8.6

Room Comfort

7.8

Location

8.0

Service and Facilites

8.4

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Traveller Reviews Hotel AF Valle Orotava

Number of reviews per page
20
40
Top reviews
Jennifer
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Some confusion with the description of the room on the website but this does not reflect on the hotel. Very friendly staff, comfortable beds. More fresh fruit and gluten free options at breakfast, packaged individual yogurt vs the community bowls would have been more sanitary and an improvement. I did not use the pool or other facilities so can not comment. Very good location.
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Veronica
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel is nice, well located and helpful staff.
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Hotel was good all round.
Steven le
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Nice hotel staff were lovely however very noisy road outside therefore got very little sleep. Almost no parking around the hotel and pool was very cold.
Joyonna
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Perfect Location for transport around the island also in the centre of Puerto de la Cruz as soon as you come out everything is walking distance. Breakfast is Served Daily and complimentary, also a Spa and Rooftop Deck with bar and 2 pools.
DAVID
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

My wife and I stayed here for two nights on a half-board basis. Check-in was fast and efficient and we were given room 303. The room was adequately furnished, with sufficient hanging/shelf space and (free) safe though the wardrobe had no door. There was a small minibar/fridge and kettle. Cups, glasses, tea, coffee and sugar were provided but no milk/creamer and the hot drink supplies were not replenished. The beds were comfortable but the sheets were not really big enough to tuck under the matress, so they had the tendancy to come away in the night. The tv had a number of channels that could be tuned to English language. The wifi was good. We found the food had improved since our last stay although even though we eat early and were one of the first people down at dinner, the food was already tepid and we had to use the microwave. It was disappointing to find that the sunbeds had still not been replaced despite the management being aware of the problem since March. The main issue with this hotel is the bathrooms.When the hotel was renovated in 2021, they chose to install glass cubicles as bathrooms. These offer no privacy and anyone using the toilet can be seen from the bedroom, hall and even from a person sitting on the bed (as the full-length mirror is poorly positioned) which is rather disconcerting. Management have been aware of the situation since the renovation. The problem could easily (and cheaply) be solved simply by using some stick-on, vinyl frosted panels.
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Tracey Elizabeth
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Friends and Family
10.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Absolutely Beautiful hotel couldn’t ask for anything more
Sergio
8.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

Overall the stay was good and it gives us exactly what we’re looking for. The only negative thing was the treatment from a receptionist who was rude because we left our room 30’ later than the checkout time without considering that the last night the clock went forward and the alarm didn’t ring.
Jayne
10.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

We had a lovely stay for 2 nights. The reception staff were exceptionally helpful, they even sent a member of staff with my husband to sort out our tickets at the bus station! Very modern hotel in a great location, short walk to bus station and sea front and lots of bars/restaurants close by, huge rooftop area with bar, pools and sunbathing areas with fantastic views, would recommend!😎
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Geoffrey
icon-Leisure
Leisure
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Everything clean and modern looking. Staff are so helpful. Breakfast covers all options
Denis
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The property is not a 4 star property. It is clean but somewhat bland. The rooms look like hospital rooms. I would give the hotel a 3 Star rating. However, it is located close to many shops, restaurants, etc.
Padraig
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Centrally and clean.
Liam
icon-Business
Business
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Highly recommended
Mr d
10.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

arrived around 1pm but room ready and key issued by friendly, efficient and smart receptionist. room renovated recently was fab with great balcony and views of sea and top of Teide. not noisy surprisingly as glass balcony edge seemed to reflect street hubbub, even when rubbish cart arrived.(note that, although the rooms, reception, pool area and bar were finished to a high standard the building structure showed wear in certain places like balcony ceiling which was in a poor state- small but not irrelevant point!). brekky and dinner of high standard wit lots of choice and quality ingredients. one bad point to note that I was surprised to be able to use bedchairs on roof terrace as it was sunny and warm most days but these were wicker construction with no padding and very uncomfortable to lay on. however hotel totally recommended
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Gill
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

This hotel has obviously had a refit since covid struck and is now an exceptional place. Very clean and tidy, staff friendly and breakfast buffet was amazing, I was unfortunately ill during our stay (nothing to do with the Hotel ) and the management were wonderful, if i needed anything just to call down to reception. Its lication is right in the centre were everything happens and 2 rooftop swimming pools complete it perfectly, will definitely be back
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Dawn
8.0
/10
Reviewed 156 week(s) ago

Hotels.com verified review

Good hotel, modern and in good location to the old part of puerto de la cruz. Lots of space on the roof terrace with the 2 pools.
Stefan
10.0
/10
Reviewed 172 week(s) ago

Hotels.com verified review

One of the best hotels in Puerto de la Cruz, perfect location and very good standard! All staff is super nice!
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 174 week(s) ago

Hotels.com verified review

The hotel has been recently renovated thus everything is well maintained. Since The pool is only open until 6pm we could not take advantage of it as we usually arrived back to the hotel only past 6pm after touring around. It would be nice to have extended hours. Also some kind of blinds will be helpful to create some privacy since the modern bathroom has glass instead of wall. Breakfast buffet had a great variety of items and plenty full.
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Olivia
10.0
/10
Reviewed 179 week(s) ago

Hotels.com verified review

Great value for money! Beautiful accommodation - very aesthetically appealing. Service was amazing. All staff were so friendly, helpful and highly efficient. Roof top pop was beautiful with scenic views. Cocktails were also incredible and such a friendly barman. Buffet breakfast was really great quality and the location of the hotel was perfect with everything you need in short distance. 100% recommend and will definitely return. Thank you!
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Susan M
10.0
/10
Reviewed 181 week(s) ago

Hotels.com verified review

perfectly located in the old town, near to the bus station and a pleasant walk to the main tourist strip. The hotel was spotlessly clean, huge range of breakfast choice, comfortable bed, large room, lovely staff. Nothing to dislike, would definitely stay here again if back in Tenerife
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