Overall Ratings & Reviews Hotel Grand Marlon

The

The room needs more attention from staff

Terrible expwriencia cama sucia , me mostraron otra habitacion y estaba sucia la cama tambien y se negaron a mostrarme otra decidi no quedarme en el establecimiento y ahora batallo con el reembolso, la atencion de Johana la recepcionista pesima.

Room was clean. Our room was cleaned everyday. Our stay there was good.

The front desk was extremely helpful with all my questions.

Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.

Great spot but staff could have been more disciplined

Great

Friendly and supportive staff.

it was ok. Some maintenance need to be done

Everything was good. Close to shopping area. Food served at restaurant was great.

Hotel was clean and reception was good

Everything was ok with me. Thanks

Limited hot water for jetted tub. Beds are very hard. Otherwise staff was great and restaurant was delicious

Excellent Hotel, I highly recommend Grand Marlon !

It was ok for the price

The rooms were terrible. They smell really bad. The Wi-Fi service was so bad. The pool was so dirty and filthy no fridge in the junior suite. Everything was terrible. I would like my money back. Customer service was terrible.

The room was dated, the towels and sheets were obviously well worn, but everything was extremely clean I would have like to have seen at least one English speaking channel like the other Chetumal hotels have

All was well and okay

The hotel restaurant had great service. Though the menu was limited everything offered was very good.