8.2
Very Good
From 185 reviews
Cleanliness

8.6

Room Comfort

7.6

Location

6.8

Service and Facilites

8.4

Traveller Reviews Hotel Plaza Palenque

Number of reviews per page
20
40
Top reviews
victor
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Lugar increíble
Jesus
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Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean and quiet
marc
icon-Leisure
Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.
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Carmencita
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Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice place staff very helpful.
Maria
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Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff was nice Room was clean Easy walk to super market Maria 3-30-25
EVERARDO
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Leisure with Friends
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Buen lugar cerca del TREN MAYA
Jose Arturo
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Friends and Family
10.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Excelente servicio y atencion
Francisco
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Very old and need update . Bathroom and beds very old
Klaus
6.0
/10
Reviewed 85 week(s) ago

Hotels.com verified review

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
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Jose
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Leisure
8.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

had what I wanted
PEDRO
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Business with Partner
2.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
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MATEO
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Leisure with Partner
10.0
/10
Reviewed 124 week(s) ago

Expedia Group verified review

Great price for this hotel.
Martha Alejandra
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Friends and Family
8.0
/10
Reviewed 134 week(s) ago

Hotels.com verified review

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas
Christopher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Francois
10.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Verified traveler
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Leisure with Partner
10.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
Verified traveler
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Leisure
10.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

Quiet location and close to center town. Nice pool and restaurant in a court yard setting.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Centrally located. Nice pool. Great food at the restaurant with very attentive servers.
Verified traveler
8.0
/10
Reviewed 353 week(s) ago

Expedia Group verified review

Reception and restaurant staff very friendly. Its a 10/15 minute walk into the centre of Palenque but its a straight well lit road. WiFi not good in room 101 but step outside the door to the pool and perfect and its more fun watching football (soccer) by the pool rather than in your room. i slept well and enjoyed my visit to Palenque and would stay at this hotel again.
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Laura Elena
10.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

We were looking for a hotel nearby de airport. It is a 4 minute drive, that made our trip easier. The hotel was very clean and nice. We had been traveling for some days and we specially appreciated the very comfortables beds and pillows and the delicious shower with enough water pressure. Everybody was kind too.
Number of reviews per page
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