We thought being near the bus and train stations would be convenient, but there are many vagrants nearby. There are two Hotel Mosaic; we accidently walked to the wrong one, but the incorrect place located our reservation immediately.. When we went to the correct hotel, the lady at the front desk buzzed us in, but we were unsure of the entrance. She watched us walk by and didn't say anything. Then she made us wait to "locate the reservation". She actually was waiting for her shift to end. We had to wait until the next guy came on shift :(
The next night, we asked for help with the air conditioner. Again the same lady said to wait 5 min. but she never came to help. She was rude and lazy. The housekeeping ladies were very, very nice and our rooms were very clean.