Overall Ratings & Reviews Heavenly Village Condos - Grand Residence

Excellent service

Love this place lots of activities and the amenities are excellent

What a great property. We rented a condo for six days in heavenly Village and it was amazing. Able to walk everywhere barely used our car. Cute kitchen to cook in if I wanted to beds were comfortable just an overall great experience. We would definitely go back again.

Amazing place

Beautiful resort, valet parking at no extra charge, nice pool and plenty of pool lounges, bars, restaurants, a d shopping within walking distance as well as an easy walk to the concert venue at Caesars. Serenity Spa was top notch for a massage!

Only complaint was construction vehicles traveling in front of condo, waking me up in the early morning hours.

Great location, super friendly staff, great pool, comfortable, even if slightly dated rooms. Front desk team stands out at this property. Dakota in particular. Valet service is really good and their system works well. Great job.

Good

Room was dirty, a lot of wear on walls, window sills, kitchen cabinets, refrigerator was dirty. Sheets had an area of dried vomit , had to remove the sheet because it was too late at night to call the front desk. The bed was the worst! Big dent in the center, way too lumpy, did not sleep well at all. This used to be a nice hotel. Definitely needs a total remodel. Not Marriott quality.

Clean and in the middle of restaurants and entertainment

We've stayed at this property several times. Since it's turned into a timeshare, the maintenance is severely lacking. Pool isn't getting cleaned, etc. Also - for whatever reason, the ONLY ice machine in the entire building is on the 3rd floor FAR away from the elevator..around room 3200 or something. No signs or directions or any other way to find it..so beware if you're looking for ice. That's where the laundry facility is as well so I guess they're just trying to keep it a secret or something.

I would stay here again!

Great place to stay and perfect position.

Great experience and central to everything

Everything is within walking distance.

Loved being in mountainous terrain but did not like our timing of our stay (less than a week early to experience the gondola, coaster, zip lining, etc. renting e-bikes is GREAT way to experience the local area.

Perfect location, rooms are fine, staff is friendly and helpful

This is a vacation club/time share property and we rented from an owner. But the process and overall experience was like it was a typical hotel. Property was very nice. Excellent location. Room was nice overall; very clean. Beds were too soft. No vent fan in the bathroom, so humid after a shower with a lot of condensation on the mirror. No refrigerator in the room.

Nice family stay. Very safe and plenty to do for all!

It is a timeshare property that needs to be renovated. Check out time is 10 am. The staff keeps knocking the door since 9 am until 10 am. We got a late check out at 10;30. They were not that busy on Sunday but they just wanted to kick everybody out of the property.