We stayed for a week, one of the elevators broke on our 2nd day maybe and it was never fixed. The elevators were also extremely small. They also don’t have any wash cloths in this hotel. The rooms get extremely hot at night because they locked the thermostats.

Beautiful rooms excellent service and staff I will return 100% for another mini break

Yes

Room well appointed and clean, nice touches like canned water in icey cold fridge. Check in staff Amy was very efficient and pleasant. Bar and restaurant staff were excellent. Food was very good. Good selection of drinks. Shop in lobby also useful. I didn’t use the pool or gym but heard from others it was good.

Nice rooms and great location

Nice place

We checked in at the Brentford Novotel hotel. I asked the receptionist how can we order room Service and he kept on saying “download the app. Once I downloaded the app there was no information and then we had a knock at 10am in the morning for room service which he didn’t mentioned this. Also they charge £50 when Checking in and still didn’t understand what he meant. There is no clear communication. The beds were comfortable but the bed cover needs addressing. The bathroom didn’t make any sense as there is window where you can see anyone shower not sure what the point of this was there is no privacy in the bathroom! The swimming pool was nice but then a random Swimming pool instructor came in making so much noise that he has a kids swimming lesson at 7pm a bit confusing.

All good

Nice place with good rooms But cleaning is not good for guests staying more than one night.

Easy check in and the staff were lovely, can’t complain

Reception is responsive and kind. Rooms are clean and sound proof no noise. Nice pool, sauna and gym. Food was okay and breakfast had hot and continental options. I was only a bit worried that staff seemed a bit overworked and stressed where I witnessed open disagreements among them in the restaurant. But other than that hotel was perfect.

I had a high expectation for this hotel flying from USA. First, we were not told while booking that checking starts at 2PM. We arrived the hotel by 9AM. We were kept outside till around 1PM, after a long flight and being out in cold. Secondly, we spent 6 days in this hotel without the heater being turned on at night and some other times in the day, notwithstanding that it was cold. Thirdly, there was no microwave to heat our food and anytime we asked the facility, they would give us stupid responses like; the person in charge is not around, or we should have asked earlier. Infact we had most of the food we bought spoilt and thrown away because we could not microwave. Next, most of the gym equipments were not functional. Lastly, on the last day, we were told that check out is by 12 noon. At 11:45, my gf went downstairs and could no longer come upstairs because she was told that the key has been disabled. I had to help her bring her luggage and other items downstairs. This was a very horrible experience. The only thing I can say was better is the breakfast. Sincerely, this service does not impress me to come back to this hotel again.

Yes and yes. Bed too soft and mattress did not seem to be a sprung mattress. Breakfast price too expensive so sorted that elsewhere. Wanted a whiskey with a mixer but that was a problem as only malt whiskeys were on offer and not sure who in their right mind would destroy a malt whiskey with a mixer!

Nice staff

Great experience overall, rooms were clean and spacious, the pool was fantastic. Thank you to the staff.

Clean room, friendly staff, great food, great service. Would recommend.

Clean, comfortable, convenient

Lovely room, convenient underground parking

Great stay. Nice large and clean rooms. Quiet floor, never heard anyone else, and comfy beds.

It's a decent hotel. Lobby gives you fancy hotel vibes but the actual rooms are very basic. We were told by receptionist at the check-in to not leave anything in the car because of thefts. Made us feel little unsafe.