Please try to avoid this Hotel I have been visiting this Hotel for the past 3 years but I never experienced like this the Room had Air Conditioning but never worked and the Switches in the Bathroom was Broken. I also have to tell the Housekeeping Staff to clean the Bathroom properly as the Bathroom was not properly cleaned. The Windows needs to be addressed as this causes a Safety concerns. The Restaurant Plates which we have ordered was really smelly and I have to tell the Restaurant Staff Sonya to give me another Plates as they was really had a Strong Smell of Food and they needed to be cleaned properly. The Hotel has really gone down and certaintly its not value for money I have paid too much for 2 nights. I would not recommend anyone to visit this Hotel to stay.

Clean and modern hotel. Will definitely stay there again

Lovely hotel, great value, no problems with air conditioning - nice location. Happy!

Room was clean, spacious and comfortable. Spa facilities are good but note that swimming slots need to be pre booked. Location is outside main London but has parking if you drive and bus stop outside hotel, tube station within 20 mins.

Rooms wear not cleaned properly, they never vacuumed or took dirty dishes or clean them, half the gym equipment sucked or did not work. Toilets were unclean in public areas

Lovely rooms and restaurant enjoyed both breakfast and dinner at the restaurant food was lovely both times. Staff were friendly and helpful all together great stay and hotel

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👍 It was a good stay.

One of the nicest hotels to stay in while not too far away from London. Lovely staff.

The initial deposit has not been refunded even after 15 days of checking out I’ve been trying to contact the staff to ask about this and there has been no response

Room was great, very clean and very well stocked. Bed was very comfy

Brentford was great, location a little further than I would have liked but it worked for our stay. Clean, great staff. Drop off was a bit confusing at first but we figured out. Convenient store next door dark at night for women be safe, this is outside of the city.

location was good and clean room with helpful staff

Dirty bedding - orange stain on night 2. Dirty bedside table - sticky substance on top. Dirty shower head and shower. Air-conditioning didnt go below 21 degrees - staff advised of this and said maintenance would have a look but nothing to suggest they had been in the room. Poor tea and coffee selection - not replenished daily. Snacks in the hotel are extortionate - £5 for a mini can of pringles. Have never stayed in a Novotel before and never will again.

Beautiful room, nice staff 10/10

Excellent and very good with all guests.

Clean room car parking available

Lovely hotel - stayed for one night. Lovely sized room, very clean. Only used the bar, didn’t book breakfast. Staff were lovely and very helpful!

Had a fantastic stay. Special kudos to Mr. Abaas who went above and beyond to help with everything we needed. The breakfast was excellent too - fresh, varied, and a great start to each day. Enjoyed the use of the pool too. Very refreshing after those hot London days. Highly recommend!

Upgraded to Exec room, which was very clean, had a good shower as well as large tv ( with Sky) and a great bed. Location is a bit of a walk to a Tube station, but good if you have transport.