Muong Thanh Luxury Song Lam

Explore Muong Thanh Luxury Song Lam
8.5
Very Good
From 453 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.5

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Variety (4)
Room Space (2)
In-house Restaurant (2)
Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
Staff Friendliness (1)
Activity Option (1)
Hotel Area (1)
Taste (1)
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Traveller Reviews Muong Thanh Luxury Song Lam

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Ok ok ok enthusiastic staff great price Next time will bring mom and girlfriend along Delicious and attractive food Clean and fragrant room
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Accommodation's Reply
18 Oct 2025
Dear valued guest, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Vinh city again, you will choose our hotels for staying, we can give you a better experience. Thanks & Best regards Nguyen Thi Hong Nhung, General Manager.
T***H
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly staff, everything was good
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Accommodation's Reply
11 Oct 2025
Dear valued guest, Thank you for staying with us and posting your review. We really hope that if you have chance to come back Vinh city again , you will choose our hotels for staying ,we can give you a better experience. Thanks & Best regards Nguyen Thi Hong Nhung, General Manager.
A***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Okay, quite good !!! The mattress is not very soft and the bed is a bit low.
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Accommodation's Reply
05 Sep 2025
Dear Guest, Muong Thanh Luxury Song Lam Hotel would like to thank you for staying at the hotel. We hope that you can come back next time and choose Muong Thanh Luxury Song Lam. We will try to serve you better. Best regards, Nguyen Thi Hong Nhung Hotel Manager.
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VU THI T. P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Clean, beautiful, enthusiastic support staff
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2 people find it helpful
Accommodation's Reply
05 Sep 2025
Dear Guest, Thank you for using the hotel's services and for your compliments. Your comments are the motivation for us to serve you better. If you come back next time, the hotel will try to serve you even better. Thank you! Best regards, Nguyen Thi Hong Nhung Hotel Manager.
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Phạm Q. H.
icon-Staycation
Staycation
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8.5
/10
Reviewed 16 week(s) ago
5 stars is a bit too much. Breakfast is a bit monotonous, room is clean, bathroom is spacious but 5* is a bit too much, everything is normal
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Accommodation's Reply
02 Aug 2025
Hello Ms. Pham Q. H., Thank you for using the hotel's services and giving your feedback. The hotel is very sorry for not making you satisfied during your stay at the hotel. The hotel will take note and consider your comments on the above issues. We hope you understand. Hopefully, the hotel will serve you better next time you come back. Once again, thank you for your feedback. Best regards, Nguyen Thi Hong Nhung. Hotel Manager.
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Chu
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Very satisfied 5* rating for
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Hello Le Minh A. Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel is committed to continuously improving the quality of service to serve you better and better. Sincerely thank you! Nguyen Thi Hong Nhung Hotel Director.
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T***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
My room was not like the picture posted on the app. Completely different. I went down to eat breakfast buffet at 8am, there was almost nothing left to eat.
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Accommodation's Reply
02 May 2025
Dear T***N, Thank you for your review. On behalf of Muong Thanh Luxury Song Lam hotel, I do apologize for your inconvenience during your stay with us. I also appreciate your feedback and let us know your experiences about our services. I will work with my team and try to improve our service more better. Thank you again and I hope that not stop you come back and stay with us in the near future. Sincerely, Nguyen Thi Hong Nhung General Manager.
Le van D.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 39 week(s) ago
Central location, convenient for moving around Vinh city, good facilities; breakfast does not match 5-star standards
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Accommodation's Reply
02 Mar 2025
Hello Mr. Le Van D, Thank you for using the hotel's services and giving your feedback. The hotel will take note of and consider your feedback on this matter. At the same time, we also apologize for any inconvenience you may have experienced during your stay. We hope you understand. We hope that the hotel will provide better service to you next time you return. Once again, thank you for your feedback. Dear, Nguyen Thi Hong Nhung, Hotel Manager.
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Truong t. n. l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Good location, clean and nice staff
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Accommodation's Reply
15 Jul 2025
Hello Truong t.n.l. Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel is committed to continuously improving the quality of service to serve you better and better. Sincerely thank you! Nguyen Duc Hien Hotel Director.
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B***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 62 week(s) ago
The hotel is clean, no problem, only the swimming pool service is supposed to be for hotel guests only, but it's not crowded with outsiders swimming, so it's not fun.
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1 people find it helpful
Accommodation's Reply
18 Sep 2024
Hello, Thank you for using the hotel's services and giving your feedback. The hotel will take note of and consider your feedback on this issue. At the same time, we apologize for making you unhappy. We hope you understand. We hope that the hotel will provide better service next time you come back. Once again, thank you for your feedback. Dear, Nguyen Duc Hien Hotel Manager.
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LE VAN Q.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 62 week(s) ago
Clean hotel, friendly staff.
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Accommodation's Reply
18 Sep 2024
Hello! Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel is committed to continuously improving the quality of service to serve you better and better. Thank you very much! Nguyen Duc Hien Hotel Manager.
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NGUYEN P. P. T.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 81 week(s) ago
I am very satisfied with Muong Thanh system.
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Accommodation's Reply
09 May 2024
Welcome. Thank you for your good impression of Muong Thanh Luxury Song Lam Hotel. The hotel pledges to continuously improve service quality to serve you better. Sincerely thank you! Nguyen Duc Hien Hotel manager.
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Nguyen T. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 87 week(s) ago
Phòng hơi cũ, các ổ cắm điện lúc được lúc không. Nhân viên thân thiện, nhiệt tình, buffet ngon
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Accommodation's Reply
30 Mar 2024
Hello Ms. Minh, Thank you for coming to use the hotel's services and providing your comments. The hotel will record and consider your opinion on this issue. At the same time, we also apologize for the inconveniences you encountered during your stay. Hope you understand. Hopefully the next time you come back, the hotel will serve you better. Once again, thank you for your input. Dear, Nguyen Duc Hien, Hotel manager.
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VU THI T. U.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 133 week(s) ago
The hotel is beautiful, clean, the receptionists are very enthusiastic. The breakfast is delicious and rich. I went on a cold day so I didn't have time to experience the swimming pool and massage.
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Ly Hien T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 141 week(s) ago
Tôi đã có trải nghiệm tồi tệ nhất trong tất cả những lần ở khách sạn suốt 20 năm qua: tại Mường Thanh Luxury Song Lam Hotel. Đầu tiên là thái độ kỳ thị người miền khác của hai người lễ tân ca tối ngày 3-3-2023. Những ai không phải người miền Trung Việt Nam nên chuẩn bị tâm lý trước khi bước tới quầy lễ tân. Các nhân viên khác mà tôi có dịp tiếp xúc như người xách hộ hành lý, phục vụ phòng đều lịch sự và vui vẻ. Khách sạn rất cũ và rất lâu rồi chưa được tu bổ để giữ đúng chuẩn 5 sao mà họ luôn công khai. Drap có mùi ẩm. Nệm lò xo xuống cấp kinh khủng (làm tôi có cảm giác như đang nằm nệm cũ ở nhà mình hồi còn nhỏ). Kính cửa sổ vằn vện, dơ. Sơn viền cửa sổ, cửa kính phòng tắm lem luốc sơn. Máy lạnh kêu ồ ồ. Các cửa gỗ đều kêu cót két và cần dùng lực khi tôi đóng mở. Thiết bị vệ sinh hoen ố. Nếu khách khác đang cần tìm một chỗ ngủ sạch sẽ và yên tĩnh thì nên cân nhắc. Buffet sáng lèo tèo vài món và có thể một phần do không hài lòng nên tôi cảm thấy thức ăn dở tệ. Tôi lấp đầy bao tử bằng khoai luộc và xôi chà bông. Tôi nghĩ cần có người kiểm tra và đánh giá lại chuẩn của khách sạn này để đưa nó về đúng số sao và tránh để khách hàng khác bị lầm tin để rồi có trải nghiệm tồi tệ như tôi.
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3 people find it helpful
Tran T. K. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 169 week(s) ago
I have a job in Vinh and take my father to go out and rest at Muong Thanh Hotel here, the service is great, how fast is it to call the front desk. Although I haven't tasted the breakfast here, it's 10 for quality
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3 people find it helpful
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le xuan h.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 170 week(s) ago
phòng cũ quá nhiều nơi còn bị mốc
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Hoang T. B. T.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 172 week(s) ago
The hotel is seriously degraded, noisy and noisy
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Do
icon-origin-TRAVELOKA
6.2
/10
Reviewed 176 week(s) ago
Only deserves 3.5 stars. Parking is not covered, the public swimming pool is too crowded, the view is nothing, the quality of the room is degraded. Only has a good service attitude, fast elevator.
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3 people find it helpful
Accommodation's Reply
07 Jul 2022
Hi Mr Tien, Best regards from Muong Thanh Luxury Song Lam Hotel. We are delighted to receive your extremely detailed comments. We appreciate your comments and will try our best to improve the service quality even better. We hope to welcome you again in the future in Muong Thanh Song Lam. Wishing you and your family health and success. Dear, Hotel manager
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Tran thi lien
icon-origin-TRAVELOKA
9.1
/10
Reviewed 177 week(s) ago
Nice room, good service, ok location, nice view
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Accommodation's Reply
07 Jul 2022
Hi Miss Lien, Thank you for coming to use the hotel's services and complimenting the hotel. Your review is the motivation for us to serve you better. If you come back next time, the hotel will try to serve you better. Thank you! Dear, Guest Manager
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Number of reviews per page
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