Worked great for our stay.

I had a wonderful stay at Hotel des Galeries – the room, the ambiance, and most of the staff were excellent. However, the experience was soured by the attitude of one staff member at reception, Matt (mornings). From the moment we arrived early on October 27, he was unwelcoming and reluctant to help. Throughout our 4-day stay, he remained cold and unhelpful with even basic requests like local recommendations. The worst was on our last day: he arranged a taxi that never showed, and instead of assisting us, simply told us to find one on the street, offering no apology or guidance. For a hotel of this standard, such service is unacceptable. Everything else was great – but this particular staff member truly spoiled the otherwise warm experience.

We ❤️ Enzo. We didn’t realize that we needed a key to use the electricity and WiFi so we were without those for our stay😖. No body’s fault but our own.

Charming, terrific location, bright, large, clean rooms. Stay here whenever I am in Brussels.

Nice location, good service. Thanks a lot.

Great hotel, better for couples than families with small kids. The apartment we stayed in was really cool and in a great location if you want the nightlife vibe, we had little kids so didn't do much at night. The room was soundproof so we didn't hear any noise. If we were a couple or group of friends 5 stars absolutely, with kids I give a 4.5. Really neat location!

The Hotel des Galeries leaves a lot to be desired. Its marketing is misleading and does not reveal what it lacks. The picture of the arched glass ceiling is of the Galeries Royales Saint-Hubert and not the old hotel. People are not told: 1. It is in two locations, ~ 50 meters apart. Both places require walking to (as no cars are allowed in the areas). 2. No room safes. 3. No AC, one portable fan. 4. One Front desk, often vacant. 5. Unlit entry. 6. Shared mini fridge in common area. Recommendation is Avoid.

We stayed here for five nights and it was a very disappointing hotel. The Good: This is located in a very convenient area and in the nice building of the Galeries, so the location is great. The size of the hotel room was very large. The Bad: There is no air conditioning, so the room can get very hot. Unfortunately, opening the windows at night is not a viable option. The noise echoes inside the Galeries building ALL NIGHT and is incredibly loud with people outside talking and yelling, so it it very hard if not impossible to sleep. Closing the windows does make it quiet, but then the room gets hot. The room was in an annex building that was shared by other tenants. It was old but fairly decorated. The lighting in the room and the bathroom is terrible. Just a few very dim bulbs. With today's LED bulbs, better lighting should not be an issue. The dark hallways and entrances are not very comforting. I would not recommend for someone who might feel unsafe in the dark. The elevator was broken for a day and that meant climbing 3 flights of stairs each time. The hotel lobby does not have someone there 24/7 and you cannot access the lobby for help. You have to find the phone number (not given) to call someone for help. We have made many trips to Europe and have had pretty good experience with most of our hotel choices. Unfortunately, I would NOT recommend this to anyone.

So close to the square with plenty of restaurants and shopping and beautiful buildings. The staff are extremely friendly and helpful. Highly recommend this property.

Every part of this hotel stay was superb. Romantic, central, with truly the kindest staff.

Crazy hot and stuffy room with a window that only cracks open a little. Stifling hot. Also crazy loud outside all night long. So good luck if u stay here.

The hotel reception staff were very helpful and accommodating. We arrived earlier than expected, and the receptionist kindly tried to arrange an early check-in for us. Unfortunately, the rooms were not yet ready. They also assisted us by providing clear directions to the buses and trains. Unfortunately, we didn’t get the chance to go downstairs and see what they offered for breakfast. I know it was available, but since we were always on the move, we ended up having breakfast elsewhere. The rooms were clean, spacious, and comfortable.

It’s a nice hotel if you like minimalism. No Kleenex, no hairdryer(ZI didn’t wash my hair for 2 days)), bathroom is claustrophobic as there are no vents. It’s a NY style decor making it look stylish with no comfort. Beds and pillows were very clean and comfortable. Front desk Rodrigo was very helpful. Taxis cannot come to drop off or pick up so we had to lug our luggage to get there.

located in the heart of old town Brussels, this property is an old architecture, with spacious rooms and well maintained conditions. I wish the staff on duty during the day was a bit more customer friendly and empathetic. A stone face with a uniform answer: we don't have any rooms until after 3pm really doesn't come across well. the guy in the evening shift was very friendly and flexible.

While the hotel is very cute, it has its share of problems. The room is not clean. There was a dirty cup of coffee when we checked in and the glasses were never changed. There were also fingerprint marks in the toilet room walls. The morning concierge was very nice. The ones at night not as much, they barely said hello or acknowledge people entering.

We thoroughly enjoyed our stay! The staff was so friendly and accommodating! We were able to store our luggage upon our arrival and departure. It is in such an amazing location close to many tourist attractions and many great places to eat and drink!

Horrible

Location was prime amazing. Facility is nice enough if it were kept up. But paint is cracked, floor of bathroom was stained. Shower couldn’t keep the water in the shower, it just splashed on the floor. Room 42 kings building. I’d stay here again, the location is that great. I just don’t think this is a 4 star hotel. It’s more like a nice 3 star establishment.

Wonderful little place in a tucked away corner but still close to all - would definitely recommend and stay again!