I did a reservation for 2 non smoking rooms. On check in the attendant did tell us we couldn't stay in the same floor since evertthing was full. Room 1: 3rd floor dirtyyyy floors, washroom had burnt marks all over, the people next us had a party and their smoke was coming into the room. at 11pm I couldnt take it anymore and left to go to room 2. I notified front desk about the mishap.
Room 2: 1st floor, dirty, filthy, shower was broken!!!! at least it didnt smell and was quite so I was able to get a little rest but had to share my bed with my niece.
Front desk: very polite and understood the situation and reimbursed.