Hotel is a 4 star hotel but it has very less facilities compared. Staff not very helpful. Room very small. Toilet is old and broken toilet bowel as you are worried to fall. Water not running fine. It doesn’t worth for the price for a small city hotel. Not recommended.

The hotel is right on the edge of the Medina so very close to those beautiful blue houses and restaurants. The pool and outdoor dining next to it had a beautiful view.

The reception team were great and very helpful, food was also very good at the breakfast

Average, friendly staff, crowded around the breakfast buffet, but ideal location

Amazing location, available parking, very nice pool , working AC! Overall the best place to stay if you visit Chefchaouen.

Excellent services

Merci à tout le staff.

Beds were awful, toilet in our room didn’t flush & the hotel manager was rude on checkout.

Best possible location for visiting the old medina. This is the only hotel that I can see near the medina with parking. Nice lobby, room is fine. The only real negative is that there was no water and they were misleading about when that water would be returned. It eventually came on at 1:50 am.

The bathroom had water all over the floor and the staff was very stiff and unkind.

The good: Nice hotel just Outside of the medina so out of the hecticness. My room was facing the medina and car park that is Very busy and noisy, however with the windows closed, it wasn't a problem and i slept very well. The beds were very comfortable as were the pillows for me. The room was clean and was tidied each day. The housekeeping staff work hard and are great at their job so thankyou ladies. The staff on the whole were friendy and accommodating. Reception were very good at aiding me to extend my stay when fully booked on all search engines and they didn't think it was possible at first. So nice outcome for me. And the guys in the restaurant are friendly. The pool was nice and clean, saw it cleaned each day and the area again each evening. It was lovely and refreshing but most times unable to get near as it was very busy with families, fair enough. So try to use it early before the masses come! The not so bad: I paid for the breakfast twice, i wasn't enthralled with it and didn't get my monies worth as it were! but that's just personal preference to be fair. Lots of heavy stuff like pastries, breads. A variety of fruits and yoghurts, maybe museli or something, rather than all just sugared cereals and sweets. No bar serving alcohol anymore. The dirty carpet runners in the hallway of the rooms let you down though! Take them out and just have the tiles, it will appear much cleaner!

They need to collect taxes at the start of the stay. They needed to indicate that the room did not include breakfast and what the breakfast rate is. I was with a group and a man collected 70 dirham for it after I had started. The breakfast is extremely expensive and it was embarrassing to not have been told and to get money out while eating. The staff in general had a hateful and racist attitude. Their job is to do their work, regardless of what they think about the guests. Not a friendly space at all. Any and all rules related to the premise need to be posted clearly. Any attitude outside of it does not need to be tolerated by people paying US$80 per night. The view is amazing and so is the location of the hotel.

Horrible cleanliness.. mould in the bathroom… late check in guy was sleeping and told us straight up he has to sleep so hurry up… location is good though

Good

Nice hotel. Clean. The bed had a real mattress. The location is great, near restaurants and sites to visit. Friendly staff.

The room and lobby were good. Check in was smooth. I booked the hotel since it had a nice online it showed it had pool and as a swimmer I like to do laps as part of my daily workout routine so I booked it. I was so livid to see feces in the pool!! When I shared this with the staff member he said it was a maintenance issue so he could not help me! The pool was very dirty and I have pictures as support. We checked out the next day but would have extended for another night if the pool was clean.

People working here were nice but It could’ve been better, TVs weren’t working not even programmed, bathroom sink shaking , light in the bedroom flashes while using a power outlet, parking was so tight we barely got out of our car, I just don’t think was worth what I paid for having a junior suite, too tight and even the view wasn’t what orbitz had show me on the picture my windows were facing literally the parking lot ,I didn’t even have any kind of a balcony. Generally this hotel is way overpriced.

The pool

Location is good, staff is nice, breakfast is very good. The hotel is older, the beddings is ok. This hotel us probably the best that you can find in Chefchaouen...accorfing to Moroccan standards

We liked the room and property amenities. Breakfast included was very good , geeat coffee Front desk were a surly bunch, not liking thier jobs much, indifferent. Restraunt staff marginally better, but ordering a drink, asking for a menu, being ignored, never taking a food order after bringing menu, all painfull experiences You can drink beer all afternoon on the deck, but a woman cant order a glass of wine, insane rules Housekeeping staff super friendly and helpfull