Dear Mr./Ms. Ran, Thank you very much for choosing Victoria Nui Sum Hotel. We apologize for the inconvenience caused by the limited capacity of our Family Rooms, which necessitated the provision of an extra bed. Family Rooms are designed for 3 adults (or families with young children). However, due to unclear information in our booking system, a misunderstanding may have occurred with families of 4. We will investigate this with our operations team and partners and strive to improve the clarity of our room details so you can choose the room that best suits your travel plans. Furthermore, for your next stay, please contact our customer service center directly so we can provide you with more satisfactory service and information. We apologize again for the inconvenience and will do our best to ensure you have a more comfortable and pleasant stay on your next visit. Thank you, Mai Huang Customer Service

Dear Mr. Pham P., Thank you very much for your valuable feedback. Your encouraging words are a great motivator for our team in improving the quality of our service. We hope your family, friends, and relatives will also visit Chow Dog. We wish you good health and continued success. Thank you. Mai Huang Customer Service Department

Dear Mr./Ms. Phu Wee, Thank you very much for your valuable feedback. Your encouraging words motivate our team to further improve the quality of our service. We will continue to strive to provide the best service every time you visit Chow Dog. We hope your family, friends, and relatives will also enjoy our service. We wish you good health and continued success. Thank you. Mi Huang Customer Service Department

Dear Dan H.: Thank you for sharing your experience staying at Victoria Nui Sum Lodge! We apologize if anything during your stay did not meet your expectations. We appreciate your valuable feedback and will use it to improve our services in the future. We will continue to strive to provide better service. Thank you. Mee Huang Customer Service

Dear Ms./Ms. Vinh, Vice President of the Company, Thank you very much for your valuable feedback. Your encouraging words are a great boost to our team in improving the quality of our service. We sincerely hope that you, your family, friends, and relatives will visit Chau Dog and enjoy our excellent service. We wish you good health and continued success. Thank you. Mai Huang Customer Service Department

Dear Customer, Thank you very much for your valuable feedback. Your encouraging words motivate our team to strive for improvement in our services. We hope to welcome you again next time. We wish you a wonderful time with your family and friends. We wish you good health and happiness. Thank you. Mai Fong Customer Service