Hotel Santa Maria Cancun

Explore Hotel Santa Maria Cancun
7.2
Pleasant
From 499 reviews
Cleanliness

7.6

Room Comfort

6.8

Location

6.4

Service and Facilites

7.8

Traveller Reviews Hotel Santa Maria Cancun

Number of reviews per page
20
40
Top reviews
sam Souhail
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8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful tree growing through the hotel. Friendly staff.
alonso
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10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Habitaciones muy lindas y relativamente baratas
Jessica Lizzet
2.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I would not recommend this hotel at all. The bed sheets are rags in pieces, the towels seems like trash, the window of the shower and restroom was broken, allowing people from outside to peek inside, real terrible conditions, I had to get away and book another room as we were not feeling safe no more. DON’T GO THROUGH THE HELL AND NIGHTMARE WE WENT TROUGH, JUST STAY AWAY FROM THIS PLACE.
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DAVID
icon-Leisure
Leisure
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street
Erwin
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Very helpful staff
Kody
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Very gracious staff
Julio
icon-with Partner
with Partner
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.
Tram
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Emplacement bien situé, restaurants locaux.
Mike
6.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

No hot water..no pool
Salvador
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money
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Nathalie
icon-Leisure
Leisure
10.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.
Andrea L
icon-Family
Family
2.0
/10
Reviewed 102 week(s) ago

Expedia Group verified review

There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Kevin
icon-Business
Business
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Clean, ac works great, friendly staff.
Konstantin
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Konstantin
icon-Business
Business
10.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
irfan
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Good price and theres close market to shop 👍
mike
icon-Leisure
Leisure
4.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
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DEEPAK
icon-Leisure
Leisure
2.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.
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Erika Villa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Juan Carlos
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 221 week(s) ago

Expedia Group verified review

Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien. El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo. No se
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