The check-in experience was appalling. After having already booked, I received notification that I must check in at a different location and then when I got to that location, I was given a key that did not work and after having hauled all my luggage from A to point B I then had to haul it all back again to tell them the key didn’t work for them to give me another key and haul my luggage back again. The threshold stripping was loose at the top of the stairs, causing a safety hazard and was coming out between the bedroom and the bathroom. The tiles were coming off the wall.