Nice to have a weekend off with the Family, food very good at restaurant and very fair prices. Personal very attentive and friendly. Definitely would be back with entire Family.

Cuartos muy ruidosos y no internet

Limited amenities. No hot water. It took almost 2 hours to check, my room wasn't ready eventhough I was checking in after their check in start time. They refuse to give me 2 keys I had to pay extra if I want a second key Rooms are very old. Overall I don't recomend this Hotel.

Clean property and friendly staff 👌

En general bien calidad-precio albercas muy limpias , la cama no era cómoda son duros los colchones ,no hay wifi en cuarto pero si vas a descansar no importa, la comida buena , personal muy amable check in y check out rapidísimo, volveré sin duda área de toboganes en mantenimiento

Like the facility is keep very well condition the staff are very friendly food is good we be back next time with my family.

Good service

Service is great, everything went well. Maybe the karaoke should be shut down at 10 pm the latest.

The hotel room was nice. The water pressure in the shower was non-existent. It took 10 minutes to get the shower to the correct temperature. We could hear the people in the room next to ours.

This was a clear bait and switch. The room was simply disgusting, but because we were without another place to stay, we were talked into an upgrade. The upgrade (now up to 100.00 USD) had a sewer smell, a toilet that needed to be flushed 3-6 x, baby roaches crawled onto the (upgraded) room. Some of the staff is very friendly, the outside is lovely. My husband left with sever food poisoning. We expect more from Expedia. We will stay at the Hacienda hotel the next time.

The Hotel is great, a lot of activities to do, the soccer field is amazing.

Beds were very hard to sleep on, bathroom had a very foul odor. Pools were really dirty and not pleasant to swim in. “We avoided” food was ok... I would suggest checking out the best by “Mercado” for food.

Very nice location in the middle of the small town of Oxatepec. I would defiantly go back if the drive wasn’t so far from the nearest Airport is in DF. Which is about a 2.5 hour drive through some very curvy roads and dangerous cliffs. Not for the faint of heart.

great place to relax

The hotel in comfortable and nice. It could be better by having internet connection in the rooms and improving the check out.

We had a great time, swimming pools were great, restaurant staff very polite, bars great, room service excellent.

Ideal para familias y con varias albercas, pero lo mejor es que están cerca de tu habitación

Ya están remodelando las habitaciones, la comida bufette en temporadas altas es mejor. Siempre para disfrutar en familia o amigos.

Nade las 3 noches nunca nos cambiaron la ropa se las camas

Si funciona el aire acondicionado, pero es viejo. Hace mucho ruido y no deja dormir. Urge que los cambien por mini splits. El colchón es muy duro. Sería bueno cambiarlos de igual manera. Todo lo demás está excelente.