The room was great

Title: Overpriced and Misleading Paid $2,000 for two nights and traveled from California, only to be moved to a secondary building behind the main hotel because they overbooked for the holiday. My "coastal" getaway turned into a view of a construction site in a conference center annex. No proactive communication from the staff regarding the room change. If you are looking for the flagship "Grand Hotel" experience, be wary—they may tuck you away in the back for the same premium price.

Yes, a few of the rooms in the front tower are kind of beat up around the edges.

The rooms and bathrooms were clean, modern, and spacious even in the basic king room. Service was spectacular. The valet was terrific. The beach service was also amazing. A definite pleasure to stay there. Breakfast that was included with the hotel stay was alsoi very complete.

Every aspect of my stay was awesome

Staff were great and kind

staff the best

Amazing property and location and excellent service from the entire staff.

Wonderful stay at this well located resort. I am from North America so had no idea what to expect. My check-in was flawless. A wonderful gal who studied at McGill in Canada took care of me. It was wonderful to hear a friendly Canadian voice. The breakfast was the best that I had in 15 days of travel in S America. The pool was beautiful. Rooms were spacious and 10/10 clean. The amenities for children are incredible. Highly recommend! P.S. I tried the rooftop restaurant for dinner but after I was seated no one came to my table for 15min to greet me or offer me a drink so I left and ate at the hotel lobby bar - great service there!

Great place

Everything was fantastic!

Great room and service.

Staff

Nice hotel, convenient location and amenities. The staff is very friendly and helpful

Rooms were spacious and clean. Breakfast was great and the staff was super sweet and helpful. We also enjoyed the massage and the roof top bar. Great stay!

Wonderful hotel, fantastic spa. Room was spacious and nice view.

Beautiful, modern, spotless, hotel with a super competent/warm/attentive staff. Food is great, amenities are awesome, location is perfect.

All good

There were remodeling an área of the hotel so this was a concern in the beginning, but they had it under control. Hotel is very elegant, clean and convenient. A little to expensive . Great Spa and facilities.

The only downside was going during the offseason and the nightly rooftop bar was only open Thursday through Sunday, besides that the hotel staff truly lived up to its reputation of being a premium hotel. Everything from the from desk staff, the daily cleaning service, the concierge and the bartender were top notch.