Thanks you! Great stay, easy parking, good location friendly and helpful staff.

In comparison to food cost in that area the breakfast buffet is overpriced.

This is a well located hotel with friendly staff. Good for medical visits and holidays to the Merida area. It is close to a very good mall too. It's a traditional hotel with Concierge / Porters who help carry your bags and reserve parking spots for you in the hotel car park. At weekends the hotel's two restaurants are full so sometimes parking is a challenge without their assistance, but at other times is readily available.

Every was amazing

Great space Clean

The staff is very helpful, friendly, approachable and the place is in a great location walking distance to the mall and restaurants 👍👍👍👍👍

Good location, clean, safe, good parking, nice gaeden.

Very far from anything except a hospital. I suppose it’s fine if you are going for outpatient surgery but there is nothing to see in the area. The pool only has 4 chairs and the food and drink prices are absurd even for Merida

Staf was very kind. But, my room was dirty. The shower didn't have door. It's far away from town

Updated room. Great location.

Not many of the employees spoke English in the ones that did very little but they were still very helpful the restaurant staff was amazing, very clean rooms.

Overall was good but at the check out the person from the lobby asked me to wait until they check the room to see if I broke or stole something. Which is the first time ever I see this!!

Need to update TVs and pool it is not a cheap place, they should upgrade a lot of things!

Very lovey... would definitely recommend to my family and friends.

The hotel is very clean and relaxing. The gardens are beautiful and the staff very attentive and nice. I really enjoyed my stay and would definitely stay here again.

Friendly service, great help with finding a place to park the auto.

Great place to stay.

Nice place to stay.

This is the best hotel in Merida. Loved it.

Beds were comfortable, food was great, service was excellent and walls were sound proof, no noise whatsoever. Hospital, ADO Bus and mall were just minutes walk away. Neighborhood was very safe