The room was extremely clean. It's in the heart of the city, close to a bus stop for easy transportation, and food is readily available. It's also near a street art gallery.

The hotel staff were very kind, helping me carry my gigantic suitcase all the way up. Maybe they could install an elevator in the future to make things even more comfortable, sir.

The staff is friendly. I like to stay here once again when I visit Penang. Thank you so much.

Hotel not have counter, better stay at 11 mcallister. Other than that look good!

Check in is a bit far, you have to go to 118 Macallister, check out is the same. Not practical. Clean rooms, cold AC.

Clean hotel, friendly service, strategic place.

The rooms are clean though not too spacious, the hotel is quite strategic, but it's rather difficult to find the exact location if you want to grab, the mall so it's not dizzy when looking for food. the staff are friendly, quick, in the lobby there is coffee and tea.

I checked in in the late night, reception is very friendly and helpful. The room is clean, aircon, bed and bath is great, there is hot water ready. I stay for 2 nights. Location is very convenient, many restaurant and hawkers can be reached by walking distance. Thank you very much

118 Hotel is the perfect hostel to stay in Georgetown, only 2 minutes walk from Komtar and several shopping malls. The staff was also very friendly and helpful.

Always happy to stay here, strategic location.

Service is okay, calm and comfortable, strategic👌🏻

Positive: hot water shower, clean room, and friendly staff. Hotel location near Komtar and Gama supermarket. Negative: WiFi really slow and sometimes having problem connecting, limited TV channel

The rooms are small, standard, but clean, bathrooms are also standard. There is also hot water, the hotel is easy to find, near Komtar and around the hotel near to restaurants that are cheap too, it is OK if it's just to sleep 1 night.

Satisfied, the service is good, the rooms are neat and clean.

the hotel is easy to find, close to comtar + cheap nasi kandar the room size is small, but ok there is ac + fan also deposit 50 RM (reversed when checking out) pay tourism tax 12 RM / room

Very good. Clean. Good service. Price is by itself.

The rooms are clean and the service is okay.

Nice place, near everywhere.

super clean, tidy, good location

Super clean, the staff are helpful and friendly.