Overall Ratings & Reviews City Bay Palace Hotel

Friendly and enthusiastic staff, food is not very diverse, enthusiastic kitchen staff, good impression of clean room, ok hygiene

Good service, enthusiastic staff, delicious breakfast, will definitely book again next time

Khách sạn sạch, trung tâm nên đi ăn với chơi rất thích!

Lễ tân tận tình-ks sạch xẽ,xung quanh rất nhiều tiện ích.kỳ nghỉ đáng nhớ.

The hotel is clean, the room is very fragrant and large. Friendly, bright interior. Hotel staff attentive and hospitable. Will be back when the opportunity arises. Thank you everyone for the welcome!

Good service, attentive staff, very satisfied. If I have the opportunity to come to Ha Long, I will definitely come here.

I stayed in the room 1101. The air condition in that room had problem. I told receptionist in the morning already but it seemed like they couldn’t fix it even after a day long. I slept in very cold room that made me sick after that (1 more thing that I didn’t want to call them at midnight because surely they couldn’t fix it at that time). Another very bad experience: I didn’t eat anything in the room but when I check out, they said I ate 1 noodle (I even hadn’t seen it in my room). The second day I stayed, they called and informed that they took a cake from the minibar in my room. So I thought they missed something here. But it took my time when I checked out and was so annoyed!

Clean rooms, enthusiastic staff, fun, friendly, breakfast Ok

The hotel is very clean. Polite staff. I will come back next time if I come to Ha Long.

Clean hotel, delicious breakfast, central location. Very pleased to be here.

I had a great stay here

Pleasant, clean, friendly hotel.

We were impressed by the clean hotel, the large, comfortable bed, and the parking. We are very pleased.

Good service, nice clean rooms, delicious breakfast.

Everything is ok, from receptionist to guest room. I'm very satisfied

Serve well, have a little competition

Nice hotel, enthusiastic staff

Very good staff, service and help very well. Helps in providing travel advice and booking a car in the city center Impressed and will definitely go to use the service.

Very good breakfast. The room is very nice and clean

Nice hotel, clean, breakfast ok!