AUD | EN

Deals

Explore

Log In

Register

Pangeran City Hotel

Explore Pangeran City Hotel

Overall Ratings & Reviews Pangeran City Hotel

Traveloka (6,172)

Other sources (5)

8.3

Very Good

From 6,172 reviews

Provided by travellers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Pangeran City Hotel

All

Bedroom (131)

Staff Friendliness (123)

Room Space (117)

Distance to City Center (116)

Ambiance (111)

Bathroom (99)

Taste (89)

Check-in/out Time (84)

Hotel Area (84)

Surroundings (81)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveller Reviews Pangeran City Hotel

Number of reviews per page

20

40

Customer reviews

fp

febrio p.

10.0

/10

Reviewed 1 week(s) ago

Friendly staff and comfortable atmosphere.

See original

Find this review helpful?

Chaidir T. K. L.

Business

10.0

/10

Reviewed 2 week(s) ago

Regulars and the food is delicious. Good prices, good service.

See original

Find this review helpful?

Y***a

5.4

/10

Reviewed 3 week(s) ago

I regret staying here. Please clean the toilet. This hotel is so dirty. Is that a hotel toilet or a public toilet?

See original

Find this review helpful?

YL

Yolanda L.

7.4

/10

Reviewed 3 week(s) ago

Please pay more attention to the toilets in the rooms. I booked two rooms. One room had a really dirty toilet. The second room had a toilet that didn't work and wouldn't flush. I've informed the staff, but they still haven't fixed it. I won't be staying at Pangeran again. It's really bad. I'm fed up.

See original

1 people find it helpful

SK

Suci K.

6.0

/10

Reviewed 4 week(s) ago

The AC is hot, the faucets leak, and it's not very clean.

See original

Find this review helpful?

R***y

Staycation

10.0

/10

Reviewed 6 week(s) ago

It was very comfortable to stay here, clean, spacious and fragrant rooms.

See original

Find this review helpful?

AA

Alifya A.

Staycation

8.5

/10

Reviewed 7 week(s) ago

Highly recommended. The staff is friendly, and I've stayed here many times.

See original

Find this review helpful?

Laode M. F.

Business

10.0

/10

Reviewed 9 week(s) ago

The rooms are spacious and clean, with prayer mats and a Quran provided. The rooms are soundproof. The hotel is centrally located, with a food stall across the street, and a BNI bank next to it. I've stayed here twice and found them satisfactory.

See original

Find this review helpful?

F***y

10.0

/10

Reviewed 10 week(s) ago

Good hotel in Padang City. Good meal.

Find this review helpful?

W***a

Transit

9.7

/10

Reviewed 11 week(s) ago

Clean rooms, a calm and comfortable atmosphere. We recommend staying here for a vacation.

See original

Find this review helpful?

N***a

Staycation

10.0

/10

Reviewed 11 week(s) ago

The rooms are clean, spacious, and comfortable. The hotel staff are friendly.

See original

1 people find it helpful

S***r

8.5

/10

Reviewed 14 week(s) ago

The hotel's cleanliness, especially in the rooms, is maintained. Please expand the parking area.

See original

Find this review helpful?

Accommodation's Reply

20 Jul 2026

Thank you for your review. We are committed to maintaining the cleanliness of our rooms to ensure you and our guests enjoy your stay at Panggeran City Hotel. If you encounter any problems during your stay, please inform us immediately so we can address and assist you. Thank you again, and we wish you good health and success always.

See original

Alivasei

10.0

/10

Reviewed 15 week(s) ago

This is a hotel I frequently book because of its strategic location, proximity to everything, and friendly, hassle-free staff. The breakfast is delicious—the best, really.

See original

1 people find it helpful

Accommodation's Reply

20 Jul 2026

Thank you for your review. We hope you enjoyed your stay at our hotel. We will continue to maintain the quality and taste of our breakfast. We are happy to assist you if you experience any problems at our hotel. Please let us know immediately so we can continue to ensure the comfort of all our guests. Thank you again, and we wish you good health and success always.

See original

F***I

8.4

/10

Reviewed 15 week(s) ago

Please pay more attention to cleanliness.

See original

1 people find it helpful

Accommodation's Reply

20 Jul 2026

Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay at our hotel. We will forward your feedback to the relevant department immediately for the convenience of all our guests in the future. We are happy to assist you. If you encounter any problems, please let us know so we can resolve them. Thank you again for your feedback regarding future improvements to our hotel. 🙏🙏

See original

MR

M Rahmad

8.4

/10

Reviewed 15 week(s) ago

The non-smoking room smelled of cigarettes, and the 100,000 IDR deposit was not returned because it wasn't recorded (they didn't provide a receipt). CCTV checks were not performed.

See original

2 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Mr. Rahmad, Thank you very much for your valuable feedback and comments. We apologize for any inconvenience caused regarding the deposit. - A deposit is not required upon check-in. - You requested a refund of the deposit upon check-out, but we do not recall ever requesting one. - We have procedures in place to review CCTV footage, but we were unable to do so upon your check-out due to your urgent needs. - We will continue to review the CCTV footage. - We were unable to contact you because WhatsApp was not installed on the phone number you provided during check-in, and your phone is not functioning correctly. - We will send you the CCTV footage upon check-in. Please contact our hotel staff via WhatsApp (08******233). - We never requested a deposit, and you did not pay one. - Our hotel strictly adheres to standard operating procedures (SOPs), and we do not charge anyone other than registered guests. Please do not make accusations against the hotel without evidence. Thank you.

See original

h***a

10.0

/10

Reviewed 15 week(s) ago

Always stay here when I go to Padang.

See original

Find this review helpful?

n***h

9.7

/10

Reviewed 16 week(s) ago

The soundproofing is poor, the staff is friendly, the service is good, and the facilities are okay.

See original

Find this review helpful?

M***i

10.0

/10

Reviewed 17 week(s) ago

It's very good and the staff are friendly.

See original

Find this review helpful?

Verified Traveler

8.4

/10

Reviewed 17 week(s) ago

The hotel's atmosphere is comfortable, but there were worms in the room during our stay, and the room smelled a bit unpleasant. The room was pleasant, spacious, and not stuffy.

See original

Find this review helpful?

Y***a

8.5

/10

Reviewed 18 week(s) ago

Overall, the service is quite satisfactory, thank you.

See original

5 people find it helpful

Number of reviews per page

20

40