Hotel Casa del Sótano

Explore Hotel Casa del Sótano
9.2
Exceptional
From 17 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.2

Traveller Reviews Hotel Casa del Sótano

Number of reviews per page
20
40
Top reviews
Michael Daniel
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room was lovely and very clean when we got there but housekeeping never came so we had to go to front desk to grab new towels etc Also, we stayed in the panoramic suite with the little pool. It would have been nice if they left any kind of information on how the jets worked and maybe a little net to clean the debris out. Mostly just leaves and what not from the surrounding trees.
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Amos
icon-Business Family
Business Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was amazing. The staff was super helpful. We will stay there again.
Priscila
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Our stay was amazing. Comfortable. Easy access to restaurants. Staff was wonderful.
Mark A.
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The hotel is beautiful. Walking distance to restaurants and shopping. The staff is awesome! Fernando at the front desk was very helpful. He recommended restaurants and helped us reserve our taxis. Yvonne at the restaurant was very nice and pleasant to talk to in the mornings. We will definitely come back!
Daisy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Our stay was amazing!! The people there were so friendly and helpful. The facility was super clean and most importantly, we felt safe. Ivonne was our personal favorite there. We are already planning to return next summer. We loved Oaxaca!
Rocina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

La habitación muy acogedora y limpia. Me gustó su hospitalidad y el personal del restaurante muy atento y la comida muy deliciosa. La seguridad que tienen para entrar al hotel me pareció excelente muy segura .
Gena
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

We stayed in one of the property's premium suites, and it was by far the highlight of our visit. The room was spacious—larger than it appears in photos—with stunning wraparound views and a firm, comfortable bed. Unfortunately, the private outdoor bathtub was not well-maintained and felt too unclean to use. A few important notes: the suite opens directly onto a terrace, which requires guests to secure themselves inside with a padlock at night—a potential concern for those prioritizing safety. The room’s proximity to the hot tub is convenient and offers privacy at night, but like much of the property, it lacked cleanliness. We encountered bugs in the tub daily, and it didn’t appear to be regularly cleaned or maintained. The rest of the hotel left a lot to be desired. Restaurant and bar hours were extremely limited, spa services were hard to arrange (we couldn’t find anyone to assist), and staff presence was minimal. Beyond the front desk, hospitality was noticeably lacking. While our suite was a standout, it’s worth noting that another guest in our party stayed in a smaller room located in the basement—it was dark and far less appealing. Room choice here seems to make all the difference.
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Charlotte
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

I stayed 2 nights in two different rooms. Both were good experiences but I really recommend the Design Studio Suite. It had a plunger tub on the patio with an INCREDIBLE view of the city and the Santo Domingo Guzman. It is also located right beside the jacuzzi so I ran a cold bath on my patio and then would go back and forth between hot and cold. Very peaceful and quiet hotel, located near great dining options including some Michelin restaurants. The staff were very nice and helpful. You can WhatsApp them questions. Good wifi. Really recommend this place!
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PEDRO
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

An excellent place to stay, close to everywhere. Magnificent service, highly recommended
Ramiro
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Awesome
Carlos Humberto Garcia
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Muy buen lugar cómodo, limpio con muy buena atención y lo principal a unos pasos del centro donde está la catedral, restaurantes y bares caminando muy bien
Javo
icon-Leisure
Leisure
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

El hotel en lo general muy bonito, la habitación limpia y cómoda, el restaurante cerraba a las 3, aunque debo admitir que el sazón de las cocineras una delicia, excelente atención de Ivone en el restaurante, lo único malo era qué para comer y cenar tenias que salir si o si del hotel
ROBERTO
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

El vibe que transmiten en las fotos no es el real del hotel. En las fotos se transmite el ambiente de un hotel tipo boutique, con servicio de bar en jacuzzi, con una atmósfera más trendy y placentera. La realidad es que son suites con servicio de limpieza y restaurante - cafe con servicio hasta las 3:00 pm No hay servicio de cenas, tampoco de bar, y no existe el vibe del jacuzzi y onda trendy.
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Saul martin
icon-with Partner
with Partner
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Un hotel muy comodo, habitaciónes amplias y limpias. Ubicado en zona céntrica
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Number of reviews per page
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