Dear Mr./Ms. Anthi, Respectfully yours, Harris Hotel Seminyak Bali. Thank you for taking the time to share your experience. We would like to clarify that the hotel does not give special treatment to foreign or local guests. All guests are treated to the same standard of service without exception. During your stay, the hotel was in a very high peak season. This situation may have affected room availability and service, resulting in delays from the normal schedule. Guest management in the lobby depends on the current operational situation, not on the guest's origin or nationality. Regarding the room condition you experienced, we have forwarded your feedback to the relevant team for internal assessment to improve coordination and room availability in the future, especially during peak season. We appreciate your feedback, which is part of our ongoing efforts to improve the quality of service and guest experience. Sincerely, Marketing and Branding Manager, Harris Hotel Seminyak Bali