The hotel was actually quite charming but located in a time-worn part of town. We were very disappointed in our first view of our room which was extremely dusty. There was no housekeeping on staff at the time and the front desk receptionist took on the job of cleaning our room for us while we went for dinner. The room, itself, was well-appointed, the bed comfortable and we stayed for two nights. It was an easy drive to Niagara-on-the-Lake and less expensive than anywhere in that town. There was a restaurant on site.

We really enjoyed our stay and would definitely go back. Front desk staff was very nice the room was clean and the mattress and pillow were super comfortable. The hotel itself had a very charming character. The only negative that I would mention is for whatever reason there was no soap for a shower. I'm sure it was just an oversight but was inconvenient until we realized we had taken an extra bar of soap with us. The only other negative was when we called down to the front desk to ask for some soap for a shower the desk was closed. Apparently it closes at 5:00 and doesn't open till 9:00 the next morning which would have been very inconvenient if we hadn't found the bar of soap in our bag. Now having said that as I mentioned above we would definitely return.

The staff at Stone Mill

Visit was exceptional. The only complaint, if one could call it a complaint, was there was only one small round bar of soap in the bathroom for 2 people.

Overall, I recommend staying at this hotel. Lots of pluses: 1. The room was beautiful and the hotel has an overall historic charm about it. 2. The bed was very comfortable. 3. There was a wedding on during our stay and our room was right over the hall where the wedding was taking place. When we returned from dinner, the noise from the wedding was loud as we waited for the elevator in the lobby and we expected we were going to be listening to that all night, but the hall must have been sound proofed because we could not hear a thing in our room. Areas for improvement: Cleanliness of the room left a little bit to be desired. Nothing gross, but just small things like the lampshades had not been dusted in a long time. Feedback to hotel: This is not a reason not to stay there but just some feedback for the hotel: the coffee table in the room we were in is a dark wood that is almost entirely invisible when the lights are out. I got up in the night and went to go across the room and remembered the location of the table at the last second. Because of how low it is, if I had run into it I almost definitely would have crashed down on top of it. Putting luminescent strips or something on the edges of the table surface so that the dimensions of it can be seen in the dark would be a good idea to prevent injuries.

Exceptional property. Clean, well appointed rooms and very helpful staff. Definitely coming back for another visit.

The room was nice. Once we were settled in for night we noticed the room wasn't thoroughly cleaned (there were signs) and I contacted the hotel in the morning and they offered to fully clean the room or move us. We accepted the deep clean. I appreciated how they fixed the situation. Please note that you can't adjust the temperature in the room. The thermostat is locked. I reached out to have it unlocked and they said that wasn't possible. As a perimenopausal woman I found it difficult to sleep. So for night 2 we bought a desk fan for the nightstand. We didn't eat at the restaurant but it looked nice. This hotel is listed as a boutique hotel. Nothing seemed extra special. It was cool that it was an old mill and the stone inside was gorgeous. Other than that it was pretty standard. Some suggestions might be: -offer a coupon for the restaurant -use historical photos in the rooms -add decor to the rooms that connect with the history. -include a suitcase stand in the rooms -update the lighting a bit in they lobby and rooms - a fancier shower curtain would do a lot - better toiletries.

Very charming hotel. Felt like we were in a castle.

The room was spacious and clean. Some of the furniture is dated. I will definitely return.

The room was nice. Front desk was not always manned but it wasn’t a big deal.

Beautiful building conveniently located close to a major plaza and Niagara outlet mall

After a short wait for the front desk clerk check in process was painless as we had prepaid rooms from Expedia. Rooms are spacious and clean . Italian restaurant with bar downstairs was very convenient . The food was good, not great, but good. All in all I would recommend this hotel.

Very quaint property with nice decor. Took a minute to figure out where the front desk was since it was in the back and unmarked and unmanned. Bed was a little hard. Pillows had chopped foam stuffing. Desk chair had broken legs. They did put two bottles of Kirkland water in the fridge.

We stayed in a suite with the loft. Very unique room. Location was nice- about a 20 minute drive from any of the places you want to see in the region. Plenty of restaurants, bars, grocery stores, etc in walking distance. Very much enjoyed our stay here. Attached restaurant was pretty good as well.

Large room!!

Stay was great except the elevator was out which is a little difficult with a toddler. Otherwise great experience!

It’s a great place to stay.

Stuff is really helpful and since it is slow day we were allowed to check out later then 12.30 pm. It is great

Everything was great, including the coffee in the room.

The building is interesting for the history. Our room was great, nice size, clean, but I recommend asking for a room without an adjoining door. I listened to our neighbour snore all night.