Our stay was disappointing. There were ants in the room, which was very unpleasant. Some of the restaurant staff were also unfriendly and not very welcoming. Unfortunately, I was also injured during the trip, which made the experience even worse. Overall, this stay did not meet our expectations.

No we did not have a nice view and the room was okay, pool was good but the staff was not helpful at all except two staff during our whole stay, this place was amazing but not anymore please look for something else not worth the money anymore.

This was my second time staying at Finest Playa Mujeres. My first visit was about 10 years ago when the resort had just opened, and I’m happy to say the quality has remained very good over the years. The service continues to be excellent. I especially want to recognize Jeremías at the bar and Julio at the Finest Club bar. Both were very kind and attentive and truly made our experience better. The drinks are even better than I remember from my first visit, and the food was also very good with plenty of variety. Like any place, there are always small things that could improve. When we visited Domo, the restaurant in the Finest Club area, the air conditioning was not working, which made the experience a bit uncomfortable. Also, at times there was only one bartender at certain bars, especially at the pool bar, which can be a lot for one person when it gets busy. Overall, I would definitely recommend this resort. It works well for families because there are activities for children, but it also has adults-only areas for those looking for a quieter stay. I didn’t travel with my kids this time, so I can’t comment in detail on the children’s activities, but it was clear there were many options available. We would definitely consider coming back in the future. Please pass along our thanks to Jeremías and Julio for their great service.

The food was amazing, spotless swimming pools, great live music and a gorgeous beach Really a beautiful place.

Amazing. This was my 4th time at this property and it exceeds my expectations each time.

It’s not fully Ocean view room , some time tower is not clean and cup has others lipstick on. Restaurant always tastes different even you order same thing at same restaurant. Staff - most are friendly, sweat corner staff always not have smile - seem not like this job may be too busy.

Property and grounds were very clean. Staff was very nice. Restaurant staff understood about food sensitivities and worked very hard to accommodate

Good

Our multigenerational family enjoyed everything about this resort! The staff was friendly, and accommodating, and the service was impeccable in every venue including housekeeping. Our junior suite was luxurious and so comfy and clean. We enjoyed a combination of the beach and pools each day...so fun! Food was outstanding, and beautifully presented, and it being all-inclusive made the stay so easy! Our gluten free and dairy free family members had so many delicious choices! It truly was a tropical paradise, and the amazing staff made it even more so. Highly recommend!!

Always stay here but we needed accommodation for another few days due to canceled flights but they would not allow us to stay in one room (2 adults and 3 minors) as we have done in the past. We have been coming over 8 years so we felt very bad that we did not matter.

Pools and hot tubs were cold.

beautiful resort, love the finest group of hotels

Report was spotless. The staff was welcoming and went out of their way to go the extra mile. If you are traveling without kids spend the extra on the excellence club. Our junior suite was wonderful.

Wonderful resort and a great trip. Perfect balance of approachability and luxury. Great for families. Only thing I wish I had known ahead of time is that the bathroom layout is open- awkward for a family of four. But otherwise no complaints! Would go again.

We traveled as a family of 3 (my husband, daughter and 3.5 year old), and can safely say this was one of our best family vacations. For starters, the resort is beautiful and the staff were all so wonderful and friendly. Most importantly, the amenities for children were absolutely perfect. My daughter had multiple outlets to play: the age-appropriate swimming pool (one smaller one for younger children 0-4, and another for 3+, and another for older kids which we did not go to). She also leveraged the very conveniently located kids clubs that were near the restaurants. There was an active schedule daily (music, shows, etc.), and other amenities such as the gym were great and well maintained too. I would absolutely come back here, or explore other locations of the Finest resorts. Thank you to their staff and management for such a wonderful experience

Always an amazing location

Great stay

Very good

The staff, the rooms, the food and the atmosphere were absolutely fantastic! We are already booking for later this year.

What a beautiful resort. Clean room, amazing landscaping, food was excellent and the staff pleasant and helpful. We will be back.