8.5
Very Good
From 2,957 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about favehotel Cimanuk Garut
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Distance to City Center (58)
Staff Friendliness (53)
Bedroom (50)
Hotel Area (49)
Ambiance (48)
Accessibility (43)
Bathroom (43)
Taste (41)
Wifi (39)
Check-in/out Time (39)
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Traveller Reviews favehotel Cimanuk Garut

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Customer reviews
Zaenal F.
icon-Transit
Transit
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8.5
/10
Reviewed 5 day(s) ago
Suitable for holidays with family
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Accommodation's Reply
17 Jul 2025
Dear Mr. Zaenal F. Warm greetings from favehotel Cimanuk Garut. We would like to thank you for taking the time to provide a positive review regarding your stay with us. It is a pleasure for us to know that our hotel facilities and atmosphere are considered suitable for a family vacation. Comfort, cleanliness, and friendly service are indeed our main focus, especially to support quality moments with those closest to us. Input and appreciation like this are very meaningful to us as motivation to continue to maintain and improve the quality of service in the future. We look forward to visiting you and your family again on another occasion, with an even more enjoyable experience.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room is clean, the bed is spacious, strategically close to everywhere.
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest, Warm greetings from favehotel Cimanuk Garut. Thank you for your positive review. We are delighted to learn that the cleanliness of our rooms, the comfort of our beds, and our strategic location have provided a pleasant experience during your stay. Our central location provides easy access for guests, whether for business or leisure. We look forward to welcoming you back on your next visit with even more impressive service and experiences.
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Bambang S.
icon-Business
Business
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10.0
/10
Reviewed 1 week(s) ago
I've stayed here twice for work. It's conveniently located in the city center, with plenty of restaurants. The food is delicious, and the rooms are comfortable and clean. I'd recommend adding a laptop table or water heater.
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Accommodation's Reply
11 Jul 2025
Dear Mr. Bambang S. Warm greetings from favehotel Cimanuk Garut. Thank you for your loyalty in choosing to stay with us twice on your business trip. We are pleased to know that you are comfortable with the hotel's strategic location in the city center, close to various restaurant options, and are pleased with the comfort of the room and the quality of the food we serve. Thank you also for your feedback regarding the addition of a laptop table and water heater. We will pass this feedback on to the relevant team for consideration in improving the room facilities in the future. We hope to continue to be your first choice on every trip to Garut.
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B***A
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the food is varied and quite tasty, and the rooms and bathrooms are clean. The location is strategic.
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Accommodation's Reply
11 Jul 2025
Dear Valued Guest, Warm greetings from favehotel Cimanuk Garut. Thank you for your positive review. We are delighted to learn that you enjoyed the friendliness of our staff, the variety and taste of our food, and the well-maintained cleanliness of our rooms and bathrooms. Our strategic location is indeed one of our advantages, and we are pleased that it contributed to a comfortable stay. Feedback like this motivates the entire team to continue providing the best service for every guest. We look forward to your next visit to favehotel Cimanuk Garut.
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H***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
In-room entertainment facilities are disrupted due to poor WiFi connection.
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest, Warm greetings from favehotel Cimanuk Garut. Thank you for taking the time to share your review and feedback during your stay with us. We apologize for the inconvenience you experienced regarding the suboptimal Wi-Fi connection, which disrupted your enjoyment of the in-room entertainment facilities. This is certainly a serious concern for us, and we will immediately coordinate with our technical team to evaluate and improve the quality of the internet connection throughout the hotel. Your feedback is very valuable to us as we strive to continuously improve our services and facilities. We look forward to welcoming you back in the future for a more enjoyable stay.
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I***N
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Great location with easy access to food. Staff are friendly. Food are OK. Nothing to complain. Will definitely go back to this hotel whenever going to Garut.
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Accommodation's Reply
11 Jul 2025
Dear Our Valued Guest Warmest greeting from favehotel Cimanuk Garut Thank you very much for your kind and thoughtful review. We’re delighted to hear that you enjoyed our great location with convenient access to food, and that our friendly staff made your stay even more pleasant. We're also glad to know the food met your expectations and that you had nothing to complain about. It means a lot to us that you would choose to stay with us again whenever visiting Garut. We truly look forward to welcoming you back for another enjoyable experience.
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Denis K.
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8.9
/10
Reviewed 1 week(s) ago
The pillow makes my neck hurt..
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Accommodation's Reply
11 Jul 2025
Dear Mr. Denis, Warm greetings from favehotel Cimanuk Garut. Thank you for your time and review. We apologize for the inconvenience you experienced regarding the uncomfortable pillows that caused neck pain. We greatly appreciate this feedback and will immediately follow up with the housekeeping team to evaluate the quality of the pillows we provide. Guest comfort is our top priority, and we will continuously strive to make improvements to optimize your stay at our hotel. We hope to have the opportunity to welcome you back for an even better experience in the future.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
The last 3 experiences with fave hotels have been increasingly unpleasant. Both in Surabaya, Bandung and Garut. The last time I booked a non-smoking room, on the day they said they were sold out, then I was given a smoking room (which "they said" didn't smell, because "they said" there was no smoking in 1 hallway), the result was still smelly. Yes, it's called a smoking room.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest. Warm greetings from favehotel Cimanuk Garut. Thank you for taking the time to share your review and experience of staying with the favehotel network, including our property. We would like to express our deepest apologies for the inconvenience you experienced, especially regarding the request for a non-smoking room that we could not fulfill according to the reservation. We understand how important the comfort and suitability of the room facilities are, especially for guests who specifically avoid exposure to smoke or cigarette odor. Although our team strives to provide the best solution by providing smoking rooms in corridors that are not actively smoking, we acknowledge that this cannot replace the experience of staying in a real non-smoking room. We have noted your input and will follow up seriously as part of an internal evaluation, so that in the future we can ensure that we can fulfill special guest requests better. We apologize for this unpleasant experience and hope to be given the opportunity to improve it in the future.
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Azis S.
icon-Business
Business
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10.0
/10
Reviewed 2 week(s) ago
All are nice and friendly. Could be improved for breakfast menu variety by adding soup and others.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Mr. Azis S. Warm greetings from favehotel Cimanuk Garut. Thank you for your review and appreciation. We are very pleased to know that you are happy with the service and friendliness of our team during your stay. Your input regarding the variety of breakfast menus, especially the addition of menus such as soup, is highly appreciated and will be used as evaluation material for our kitchen team to continue to improve the quality and variety of dishes we serve. We hope to welcome you back on your next visit with a more memorable experience.
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Nanik S.
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Transit
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9.4
/10
Reviewed 3 week(s) ago
I didn't expect fave hotel Garut to be quite big, even though it only has 3 floors but the area is spacious, the parking lot is okay, because we were only transiting so we didn't really need food or other facilities, the wifi is really fast, plus they are free of plastic bottles, so there is a water dispenser in the hallway, amenities are also available if you need them, there is a slight minus in the shower which is not okay, it seems like the showerhead needs to be replaced because the water flows in small streams, it's a bit difficult to take a shower, but it's okay because there is still a tap that can be used for ablution, and there is a prayer mat + Al-Quran 👍❤️ so there are pluses and minuses, huh
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Ms. Nanik S. Warm greetings from favehotel Cimanuk Garut. Thank you for taking the time to write such a comprehensive review of your stay at favehotel Cimanuk Garut. We are pleased to know that you felt quite comfortable during your stay at our hotel. The spacious hotel area, adequate parking facilities, fast Wi-Fi connection, and our commitment to reducing plastic use by providing water dispensers in the corridors are part of our efforts to provide comfort while protecting the environment. We are also grateful that prayer facilities such as prayer mats and the Quran can add to the comfort during your stay. However, we apologize for the inconvenience related to the less than optimal shower. We have forwarded your feedback to the housekeeping team for immediate inspection and improvement. Once again, we thank you for your review, positive feedback and suggestions for improvement are very important for us to continue to improve the quality of our services and facilities. We look forward to welcoming you back again in the future, with an even more enjoyable stay.
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kunkun
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Recommended, close to the center of Garut city and spacious and comfortable parking
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Accommodation's Reply
16 Jun 2025
Dear Mr. Kunkun. Warm greetings from favehotel Cimanuk Garut. Thank you for choosing favehotel Cimanuk Garut as your place to stay and taking the time to give a positive review. We are very pleased to know that you feel comfortable with our hotel's strategic location in the center of Garut city as well as spacious and comfortable parking facilities. We hope to welcome you back in the near future with even better service.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The staffs were very friendly!
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Accommodation's Reply
16 Jun 2025
Dear Our Valued Guest Warmest greetings from favehotel Cimanuk Garut, Thank you for your kind words and for taking the time to share your experience. We are truly delighted to know that you found our staff to be very friendly. Providing warm and helpful service is one of our top priorities, and your appreciation means a lot to us. We look forward to welcoming you back for another pleasant stay in the near future.
Citra v.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Strategic, around many food stalls. Clean & comfortable rooms, there is a water heater. Buffet breakfast & varied. Spacious room toilet, shower has its own glass door so the floor around the toilet & sink is not muddy. Soundproof room, comfortable sleep
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Ms. Citra V. Warm greetings from favehotel Cimanuk Garut. Thank you very much for your positive and detailed review! We are very happy that you enjoyed your stay at favehotel Cimanuk Garut, from the strategic location, the comfort of the room, to the facilities such as the water heater and separate shower. Your comfort is our priority, and reviews like this mean a lot to our team. Thank you for choosing favehotel Cimanuk Garut as your accommodation. We look forward to welcoming you back again in the future.
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Enggar S. W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
clean hotel, easy hotel access, right in front of Bumi Upi stall
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mr. Enggar S. W. Warm greetings from favehotel Cimanuk Garut. Thank you very much for your review! We are glad to hear that you feel comfortable with the cleanliness of the hotel and its easy access. Our location right in front of Warung Bumi Upi is indeed one of our guests' favorite advantages. Thank you for staying at favehotel Cimanuk Garut. We look forward to welcoming you back again in the future with a more enjoyable experience.
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H***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
I'm happy to stay here.. The service is okay, the breakfast is delicious, to Bumi Upi just cross the road. The restaurant food is also affordable for hotel prices, so if you don't feel like going out at night, just order it and it will be delivered to your room.
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3 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest. Warm greetings from favehotel Cimanuk Garut. Thank you very much for your warm review! We are very happy to hear that you enjoyed your stay here—from the service, breakfast, to the easy access to Bumi Upi and our restaurant. We hope you always enjoy it and look forward to your return for an equally enjoyable stay.
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D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good job, good and comfortable service.
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Accommodation's Reply
04 Jun 2025
Dear Valued Guest. Warm greetings from favehotel Cimanuk Garut. Thank you very much for your appreciation! It is a pleasure to hear that you feel comfortable with our services. We look forward to welcoming you back to favehotel Cimanuk Garut with a more enjoyable experience.
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A***A
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Comfortable place...cool air
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Accommodation's Reply
04 Jun 2025
Dear Valued Guest. Warm greetings from favehotel Cimanuk Garut. Thank you for your review! We are glad that you enjoyed the comfort and cool air when staying at favehotel Cimanuk Garut. We hope you had a pleasant stay, and we look forward to welcoming you back to our hotel!
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M***d
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Very good and comfortable for sleeping
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest. Warm greetings from favehotel Cimanuk Garut. Thank you very much for your appreciation! We are very happy to know that you felt comfortable and had a good night's sleep during your stay at favehotel Cimanuk Garut. See you again on your next visit!
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T***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
order 2 rooms request connecting room and available, so easy to communicate with the next room. The taste of the food is delicious, suitable for the tongue, so it is an option for the next trip if you go to Garut.
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest. Warm greetings from favehotel Cimanuk Garut. Thank you very much for your review! It is great to hear that your request for a connecting room can be fulfilled and makes communication easier. We are also happy to know that our food suits your taste buds! Hopefully favehotel Cimanuk Garut can always be a comfortable choice for your next trip. See you again on your next visit!
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R***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The atmosphere is nice, comfortable. Delicious food. Friendly staff. Strategic location. Clean rooms. Recommended.
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2 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest. Warm greetings from favehtoel Cimanuk Garut. Thank you very much for your positive review. We are very happy to know that you enjoyed the comfortable atmosphere, delicious food, friendly staff, to the cleanliness of the room and the strategic location of the hotel. Reviews like this really motivate us to continue providing the best service. See you again at favehotel Cimanuk Garut, we are waiting for your arrival!
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