The property is incredible - breathtaking views and stunning building. Good facilities. Great food and activities. The wine tour was excellent. But unfortunately the service levels are not up to what you would expect from a 5* Property with this price tag. The staff are earnest and trying their best but training feels very lacking for what this place is trying to achieve. For example, we ordered tea - it took 20 mins to arrive and when it arrived it was only half a cup… and when we asked for more hot water the waiter did not understand and walked away without resolution… so I had to go to our room to fill up the water. There’s currently building works going on at the property and directly outside our room the works were exposed in a way that really affected the view. The volume of service errors here just added up to mean that as it stands I could not recommend a trip to this place and would not return - which I am very sad to say. Hopefully the service will improve in the future so that this place can live up to the potential it really does have.

Beautiful property excellent staff everything 5 stars

Yes

Espectacular!!! Estás en el viñedo, te atienden con mucha familiaridad, todos muy joviales y amables. Las habitaciones son espectaculares; la comida es deliciosa

Again, we’ve been to this hotel several times, but each time the sewer gas odor in the rooms is more and more pronounced this time the floor ceiling windows needed to be opened for half the day as when you close them the room was almost inhabitable. The food at their main hotel restaurant is also overpriced and not as impressive as they believe it to be. The pool is nice but other guests monopolized the hotel hot tub so you’re only able to get in there when they clear out. They also have owls that live on the roof and make noise outside the window every second literally from sunset to sundown, so pour as isolated as it is it’s rather loud at night, but something they probably can’t prevent.

This is perfect in every way.

Fantastic room and service. Couldn’t be better.

I like every thing

The rooms are quirky but very comfortable and spotless. The food is outstanding- ingredients from the property’s farm and orchard, exquisite presentation and service. We enjoyed the tours of the winemaking facility and of the farm. Outstanding experience!

ViK Chile is a unique boutique hotel in Chile that takes their wine making very seriously. Her in ViK Chile, we were exposed to the organic way of making fine Carmenere.

Room was unique and had the most beautiful view of any hotel I’ve ever been in. And it was clean and comfortable too. Amenities were amazing. Gym had a peloton, spa had a lot of options, and pool was beautiful and clean. Every aspect of the hotel was carefully chosen and artistic. The activities were great like the chocolate and wine pairing, garden tour, and tour of the vineyard. The staff was great and went above and beyond!!! Breakfast, lunch, and dinner were fantastic!! Legitimately the coolest hotel I’ve ever been to and more than worth the price.

Beautiful winery 2.5 hours from Santiago. We stayed in incredible bungalow with a view of a lake and mountain. 5 star stay!

If I could rate this place 11/10 I would. Despite the fact the hotel and surrounding grounds are incredible, the staff and experiences are what make this place. We have never been somewhere with such exceptional service. Would highly recommend the trip out of Santiago to anyone visiting Chile

Dissappointing. Our stay was just average.

The grounds are transcendent. We felt like we were on top of the world with the location of the hotel on the hill and the views were magnificent. The staff was courteous. The food was Michelin Star quality.

Amazing. From the start to the end. We had an excellent time. Sebastian and Rodrigo stand out as great hosts along with the rest of the attentive staff. The food is perfect, the wine, the views. Everything is amazing.

Wine and cuisine are excellent. Room are all unique.

Vik Chile was an epic stay full of natural beauty, sustainable practices, farm to table food, and award winning wine. All staff were helpful, kind, and professional. The food was artistic and creative and most importantly, delicious! Thanks for a wonderful stay Vik!

Spectacular property with spectacular staff. Great food and superb wines. Incredible experience.

Beautiful and modern facilities. The staff is very attentive and friendly. The views are AMAZING. The vineyard is breathtaking. Would definitely stay there again.