I checked in a bit late around 10 PM, but the staff was still very attentive to my requests and questions. Upon entering the room, I found out that the TV was broken. The manager in charge offered me an upgrade to a suite without any charges. I took the offer as it was a no-brainer. Very satisfied with the hotel environment, comfort, friendliness, etc. For sure, I will come back again. 👍

Wow.. beautiful and elegant room.. 5 stars hotel.. all ok.. basement parking provided..

Overall, this is a nice and comfortable hotel. Some of the staff are very friendly; however, for breakfast, the staff in charge of the egg station is very rude and unprofessional. If you have a longer stay, the Wi-Fi pass only works for 3 days and then you need to ask again, which is not very convenient.

Very enjoy staying here. Old building, but classic.

Love the saltwater pool, friendly staff.

I love the breakfast the most!

Despite the past incident that they charged me RM100 for each connecting room, this time they didn't charge, and they proceeded with my request for 2 connecting rooms (4 rooms altogether) as we were traveling with kids and elderly individuals. Will come back again next time if they maintain their service attitude like this time.

nice, bell, no helpful boy no friendly

I stayed for 5 days and 4 nights at Royale Chulan Penang. The staff were friendly and welcoming, always greeting guests with a smile. Breakfast was delicious with a good variety of food choices, and room service was excellent. However, there was a slight drawback at the breakfast restaurant. The fried youtiao station caused the air to become quite oily. After breakfast, I noticed that the fried odour lingered on my clothes and hair, which was a bit unpleasant—especially since I had showered before heading down for breakfast. Even when sitting far from the stall, it was difficult to avoid this issue. I would suggest considering moving this fried station into the kitchen area. Overall, it was a pleasant stay. I would rate it 4/5 and would consider revisiting in the future

Very peaceful & refreshing for my vacation

Peaceful & refreshing atmosphere for a family holiday

Happy stay at Royal Chulan Penang

Nice and clean. Friendly and helpful staff. Walking distance to tourist spots. Nice breakfast too!

Quite an old hotel but still very charming. The room we got was quite small (not sure if we got the deluxe room or not) but still comfortable enough. Toilet is spacious and very clean. Bed is huge but the pillows smelt horrible (bad body odour). Loved the breakfast spread and how walkable it is to Penang attractions👍🏼

Great in every aspect especially friendly staff and excellent breakfast, sure will be back again!

Was a very good clean room. Staff was great and breakfast was good.

This hotel is far from the hospital, about 5 km. There are food options but not as many as in the city center. But if you want to find peace, this is the right place. The location is close to the cruise ship pier. The rooms are quite spacious. There are many breakfast choices. There is a gym. Nice swimming pool with salt water so the body relaxes. The service is very friendly.

Great stay.. The hotel smells soo good and makes me feel calm 😚. Breakfast was awesome. There are a variety of choices of roti canai that were made when requested. Gonna repeat this hotel 😍

It was a wonderful stay at the hotel. When we arrived, it was still a little early and the room was not ready. So, the hotel did a pre-check in for us and invited us to use the hotel facilities whilst waiting for the room. We spent some time at the pool which we enjoyed, after which we were able to get the keys and entered our room. Our room was on the 5th floor and we had a partial view of the sea. There was a cruise ship docked at the port and that was quite an interesting view out of the window. Breakfast was fantastic. There were plenty of choices and mostly really good.

Our sheets (under the blanket) were stained in multiple areas on arrival. We called housekeeping and they were promptly changed.