Overall Ratings & Reviews Gardenia Boutique Hotel

Worst experience of my life Had to last minute find alternative accommodation that cost me almost double cos it was so bad that we couldn't stay Will never ever go there again Used tissue being cabinet in photo as a cherry on the cake!

I think it should be updated with the current pictures as the current picture online does not reflect the true picture of the property. I prefer low-income earners rent the place and smoking should not be done in public.

Disappointed in the facilities. Bedframe upholstery was torn furniture wa old and the pool wasn’t clean. Breakfast was good but overall I would not recommend. Did not have water due to construction and hotel did not make that known. Had to leave and get another hotel

NO hot water, no phone in room, TV didn't work

The staff was friendly and the property looks like it was once gorgeous but it is rundown and needs a facelift. Shower tiles falling off and cutting out feet, mold and mildew in the shower, floors dirty and sheets questionable clean? Wouldn’t book again unless work was done. The area was beautiful and felt safe.

It’s not worth the money. Staff is rude, and visitors aren’t allowed after 10 PM which is crazy business.

I will like to be contacted regards this hotel, Its the worse place ever to stay. I did not stay in the hotel, the AC not working, the room is dirty. smelling , reception is rude,, I was forced to checked same night. I called the hotel manager to cancel the booking and refund my minye ,

Disappointing. Bed linen not ironed. Duvet hanging out of duvet cover. No blanket provided. When I asked for one, it was damp. White curtains and blinds in bedroom and bathroom were black with dust. Only one towel each provided. Soap container used by many before us. Towel rail broken. No coffee provided, only many packets of sugar. Poolside furniture not clean. Definitely not 4 star!

Amazing place to relax. Pools are stunning. One eco and one filtered

We enjoyed our stay. Checking in was a breeze.. The pool is refreshing and clean. One staff member refused to help me with carrying a chair. Said her leg is painful... Staff members need to give guests some sort of privacy, they sat and watched us swim and passed comments it was uncomfortable. The room is nice and big. We really enjoyed our stay... Will be returning for sure

Loved our stay here. We were grateful to be given a free upgrade to the exec suite which was huge and very comfortable. Staff are very friendly and kind. The hotel was quiet and peaceful. Location is good, breakfast was great. Overall well worth the price in my opinion.

I had a great experience- Staff very friendly and helpful. Breakfast was awesome. Room very clean nad bed extremely comfortable. Very well prized. Will definitely be back.

I spend one night there and the room was spacious and clean. Bed was very comfortable. I had one of the best ormlet for breakfast, it was really good.

Lovely big room and opened up onto a lovely pool and garden area . Very peaceful and quite and with easy distance of centre of Johannesburg

Clean room and hotel grounds, friendly staff and efficient check-in. Great value for money.

The property was in a good location and close to shops and restaurants. Staff were very friendly and helpful through out my stay. Will definitely stay here again.

Wonderful boutique hotel, great staff and good location. Perfect!

I will first share the negative and then the positive. I did not feel welcome on arrival as the check in was just taking me to the room and saying there is the wifi password and no further explanation or details. The airconditioner is too small for the room and struggles to cool down the room, the towel rail is broken, the desk lamp is broken and the coffee capsule machine is broken. After about 3 hours of arrival I noticed there was no water, I went to management and they informed me that a pipe burst in the neighborhood. Off course this is not in control of management, but communication is. The next morning I again went to management to ask whether they can not provide some way for us to flush our toilets - I would at least have expected communication in this regard, but none. I ended up using the dustbin and water from the geyser to flush the toilet and had to pay for a gym close by to take a shower. When I sat down for breakfast the first morning, I honestly had no idea what to do to get coffee as no staff approached me, althought there was a number of staff members in and around the kitchen. I eventually approaced them and asked where do I get coffee, to which they replied: hot or cold milk? The positive, the size of the room and bathroom is nice and large. The shower is nice as well as the towels and bedding. Setting with swimming pool is nice. The breakfast was well prepared and tasty. Fast internet with great connectivity.

Tyrone and all the staff couldn't do enough for us. You need a car but there's a marvellous shopping centre across the street and lovely restaurants nearby. Uber are cheap and plenty of them. Will return.

Excellent boutique hotel. The management and staff are wonderful and very accommodating. A great setting with beautiful rooms and amenities. I know where I will be staying whenever I am in Johannesburg.