Citadines DPulze Cyberjaya

Explore Citadines DPulze Cyberjaya
8.7
Very Good
From 720 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

7.8

Location

8.9

Service and Facilites

8.7

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Room Space (14)
Bedroom (14)
Staff Friendliness (13)
Accessibility (12)
Ambiance (12)
Hotel Area (12)
Surroundings (11)
Bathroom (10)
Family Friendly (9)
Check-in/out Time (8)
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Traveller Reviews Citadines DPulze Cyberjaya

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Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Few times stayed in this hotel. Great staff, spacious room, and clean.
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Accommodation's Reply
23 Feb 2026
Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our spacious and clean rooms, as well as our friendly staff. We look forward to welcoming you back to Citadines DPulze Cyberjaya on your next visit. Regards, Guest Service Manager
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Good place to stay in Cyberjaya
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Accommodation's Reply
23 Feb 2026
Dear Guest, Thank you for your feedback! We’re glad you enjoyed your stay and look forward to welcoming you back to Citadines DPulze Cyberjaya soon. Regards, Guest Service Manager
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MUHAMMAD N. B. M.
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
I stayed at Citadines Cyberjaya with my family of four, including two young kids, for a short getaway. The location is definitely a highlight — directly connected to DPulze Mall, which made it easy to find food and entertainment without needing to drive. The room was cozy and clean, and we appreciated the added security with floor access requiring a room card. Parking was RM5 per entry, though it's unclear whether that's charged per stay or per day. However, a few things didn’t quite meet our expectations as a family. There’s no kids pool, which was a bit of a letdown for the children. Breakfast was served a la carte and brought to our room, with selections made during check-in — convenient, but not the variety we were hoping for. The room came with a washing machine and dryer, but unfortunately, they didn’t work. Overall, it was a comfortable stay with a great location, but some family-friendly features could be improved.
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Accommodation's Reply
23 Feb 2026
Dear Guest, Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed our convenient location connected to DPulze Mall, the cleanliness of your room, and the added security features. We sincerely apologize for the inconveniences you experienced, including the non-functional washing machine and dryer, the lack of a kids’ pool, and the limited breakfast variety. Your comments have been shared with our team for review, and we will explore ways to enhance our family-friendly facilities and services. We appreciate your feedback and hope to welcome you and your family back to Citadines DPulze Cyberjaya for an improved and even more enjoyable stay. Regards, Guest Service Manager
S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Nothing to complaint... Always my favourite hotel when come Cyber.. Keep it up
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Accommodation's Reply
01 Nov 2025
Dear Guest, Thank you for your kind words and continued support. We’re delighted to hear that our hotel remains your favourite when visiting Cyberjaya. We look forward to welcoming you back and will continue to keep up the standard you expect! Warm regards, Guest Service Manager
a***t
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 19 week(s) ago
The reception staff were excellent and prompt, and the bellboy was also very responsive. The hotel is located next to a mall and a supermarket.
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Accommodation's Reply
01 Nov 2025
Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that you found our reception staff and bellboys attentive and responsive. We’re also glad you enjoyed our convenient location next to the mall and supermarket. We look forward to welcoming you back soon! Warm regards, Guest Service Manager
M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
the staff very helpfull and very friendly
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Accommodation's Reply
01 Nov 2025
Dear Guest, Thank you for your kind words. We’re delighted to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back soon! Warm regards, Guest Service Manager
Verified Traveler
icon-Leisure
Leisure
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6.3
/10
Reviewed 21 week(s) ago
I am extremely disappointed with my room this time. It is very clear that the previouse guest smoke inside, and the strong smell of smoke is still present. The air is so unpleasant that i found it difficult to breahth and my clothes now reek of smoke. This is completely unacceptable for a hotel room. Hope when i come back this I can have the better room.
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Accommodation's Reply
01 Nov 2025
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the strong smoke smell in your room and the discomfort it caused. This is certainly not the standard we aim to provide, and we understand how unpleasant this experience must have been. We have shared your comments with our housekeeping and maintenance teams to ensure proper deep cleaning and improved room preparation for all guests. Please be assured that we will do our best to provide you with a better room during your next stay. We truly appreciate your understanding and hope to restore your confidence in our hotel. Warm regards, Guest Service Manager
R***y
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8.8
/10
Reviewed 25 week(s) ago
Very friendly staff with spacious rooms
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Accommodation's Reply
03 Sep 2025
Dear Guest, Thank you for your feedback. We are delighted to hear that you were very satisfied with your stay. We look forward to welcoming you back to Citadines DPulze Cyberjaya in the near future. Warm regards, Guest Service Manager
E***M
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Good location. Attached to a mall. Many varieties of foods to try. Have been here many times and will repeat.
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Accommodation's Reply
12 Sep 2025
Dear Guest, Thank you for your continued support and for sharing your feedback. We’re delighted to hear that you appreciate our convenient location and the variety of dining options nearby. It’s always a pleasure to welcome you back, and we look forward to hosting you again on your next visit. Warm regards, Guest Service Manager
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 26 week(s) ago
all facilities good tapi yg tak best this hotel combine dgn mall and breakfast dlm bilik no vibes
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Accommodation's Reply
28 Aug 2025
Dear Guest, Thank you for sharing your review. We’re glad to hear that you enjoyed our facilities. We also appreciate your feedback regarding the breakfast experience and the mall connection, and will take it into consideration to improve the overall guest experience. We hope to welcome you back for another stay in the future. Warm regards, Guest Service Manager
Nur E. b. M. S. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Convenient as it is located above Dpulze Mall, so easy access to eatery outlets and shops. Ample parking too. Took the 2 bedroom room and it is perfect for families. Overall, stay was ok.
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Accommodation's Reply
13 Aug 2025
Dear Guest, Thank you for sharing your feedback with us. We’re glad to know you enjoyed the convenience of our location above DPulze Mall, making it easy to access eateries, shops, and ample parking. It’s also great to hear that our 2-Bedroom apartment was perfect for your family’s needs. We appreciate your honest comment that your overall stay was okay, and we’ll continue working to enhance our services and facilities to make your next visit even more enjoyable. We look forward to welcoming you back to Citadines DPulze Cyberjaya. Warm regards, Guest Service Manager
Nur E. b. M. S. H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Convenient as it is located above Dpulze Mall, so easy access to eatery outlets and shops. Ample parking too. Took the 2 bedroom room and it is perfect for families. Overall, stay was ok.
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Accommodation's Reply
13 Aug 2025
Dear Guest, Thank you for sharing your feedback with us. We’re glad to know you enjoyed the convenience of our location above DPulze Mall, making it easy to access eateries, shops, and ample parking. It’s also great to hear that our 2-Bedroom apartment was perfect for your family’s needs. We appreciate your honest comment that your overall stay was okay, and we’ll continue working to enhance our services and facilities to make your next visit even more enjoyable. We look forward to welcoming you back to Citadines DPulze Cyberjaya. Warm regards, Guest Service Manager
Cik W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
Good location, I from Bukit Bintang take MRT TRX (Putrajaya Line) you can choose stop at Putrajaya Line or Cyberjaya Utara check price for Gran can compare first.Near mall easy to get food inside mall,have swimming pool, gymnasium, staff friendly, really recommend this place.
2 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Guest, Thank you for sharing your detailed and positive feedback. We’re delighted to know you enjoyed our convenient location, especially with the easy MRT access from Bukit Bintang, and that being near the mall made it simple to find food. It’s also great to hear you appreciated our facilities such as the swimming pool and gymnasium, as well as the warm hospitality from our friendly staff. Your recommendation means a lot to us, and we’re glad your stay at Citadines DPulze Cyberjaya was a pleasant one. We look forward to welcoming you back for another enjoyable visit soon. Warm regards, Guest Service Manager
a***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
everything was great! thank you for the hospitality. keep up a great work!
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Accommodation's Reply
08 Aug 2025
Dear Guest, I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Once again thank you for your valued patronage, we look forward to welcoming you again soon. Regards Guest Service Manager
E***N
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Hotels in the mall. Many delicious places to eat, recommended for families.
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Accommodation's Reply
17 Jul 2025
Dear Guest, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence. Regards Guest Service Manager
Z***N
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Worth it, big room, easy parking access, easy mall access. Always meeting in Putrajaya 15 minutes away. At night you can watch TGV cinema. Cheap price
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Accommodation's Reply
17 Jul 2025
Dear Guest, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence. Regards Guest Service Manager
S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
Always my favourite hotel when come to Cyberjaya... Keep it up, thank you...
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Accommodation's Reply
06 Jul 2025
Dear Guest, Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon. Regards Guest Service Manager
JOVE M. P. S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 47 week(s) ago
The room unit is very clean and comfortable, food is great, but the facilities of the gym room and swimming pool are not maintained. But overall, it is OK.
1 people find it helpful
Accommodation's Reply
02 Apr 2025
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Siti Fateha Sairy – Guest Service Manager
P***C
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Clean & quiet room for relaxing
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Accommodation's Reply
18 Apr 2025
Dear Guest, Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon. Regards Siti Fateha Sairy – Guest Service Manager
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 56 week(s) ago
If you're looking for a nice neighborhood and vicinity to places such as a mall, food stalls, public parks, this is the best hotel. It's a bit far from Kuala Lumpur city center, but I took Grab from the Hotel to Cyberjaya/Putrajaya Train station (10 minutes drive) then head to Kuala Lumpur by KLIA express train, 17 minutes to KLCC. You can find everything you need in the DPulze Mall. Had a working microwave, fridge, stove, kettle, which was perfect! They provide us with amenities and utensils as well. Will stay here again in the future.
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Guest, I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Once again thank you for your valued patronage, we look forward to welcoming you again soon. Regards Siti Fateha Sairy – Guest Service Manager
Number of reviews per page
20
40