My photos are not photoshopped like in their ads. Mold everywhere, very unhealthy.

Daily street closures limited the access to Hotel entrance. Making it very inconvenient & difficult to gain access to & from the Hotel. We are so glad we did not rent a vehicle. Daily Uber dropped us off two blocks

Staff took 20 minutes to talk to us at the registration. There were two ladies at the reception area looking at the PC. Our bedroom’s bathroom had mold and was not very clean there were hair’s o. The floor. Towels were worn and thorn.

I have no words to describe the service and cleanliness of Los Aluxes. After having a nightmare at another hotel, (which by the way I lost a ton of money but will report it for giving misleading information) I was able to quickly book Hotel Los Aluxes and within a fe minutes and a call to the hotel they welcome us and made us feel at home! THANK YOU TO ALL THE STAFF AT HOTEL LOS ALUXES!!!

Great hotel. Muy buen hotel

Lost they Quality

Floor not clean, bathrooms doesn't work, showers terrible, jacuzzi doesn't work and dirty. Administration didn't resolve for a better room. They gave me similar. Service in the restaurant Excellent. Excellent actitud . The Hotel its actually Diferent.

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This hotel was clean. Quiet and very friendly

was clean

One of the worst hotels in Merida, building with no maintenance, no hot water. I need to ask for some basics like soap & toilet paper! The only good thing about the hotel is the swimming pool and its location. It used to be one of the best hotels in Merida 18 years ago but not anymore.

Very well located for our stay in Merida.

It was a nice experience. The area was clean! Only problem I had was no internet in my room.

Hotel con Excelente ubicación, con estacionamiento, restaurante y servicios. Desayuno incluido con huevo al gusto, frijoles, fruta, jugos y café. La alberca muy agradable. Habitaciones muy limpias y con buen mantenimiento. La regadera necesita mantenimiento ya que el agua no sale uniforme y termina mojándose el piso del baño.

Pasamos unas vacaciones maravillosas

The buffet that is included is eggs, toast, refried beans, and chips. Don't think it'sorw than that ! Staff was not pleasant, my room changed 3 times and when I told here the whole floor of the bathroom was leaking she did not believe me so I took her to the room and had to show her. I won't back

Our stay was not that good, every time we went to get our breakfast we were ask again and again about our room . The service for breakfast terrible had to wait to get service. Made it so hard on us since we had a tour and wanted to take advantage of the breakfast.

Not the normal extra firendly staff you'll fiend in México. Most of the employees doing the very minimum especially de servers. For the prices is not bad.

Nice closed to centro& shopping.

terrible pet friendly policy, it seems like the deposit is pre planned to never b returned to the customer, is just a scam, might as well call it a pet fee, not a deposit