Overall Ratings & Reviews Gran Hotel Tourbillon Cataratas

The staff was excellent. Specially Ulices Mieres. Hotel garden is very nice.

Friendly staff, restaurant options very poor

Close to the airport. Close to the waterfalls park. Rio de Uruguay bus stops right in front of the hotel (and drops off across the street. The restaurant has great food. If you are looking for a hotel with spacious rooms, near the airport/park, and with food on site then this hotel is perfect. My room was spacious, but the bathroom needed to be updated. No big deal.

It was challenging as no one spoke English and communicating anything was very hard.

Eas ok, need some narhroom repair in the room

Ok

Great hotel close to everything

Staff is very friendly. Restaurant and food are excellent. What kept me from giving it 5 stars is because it needs an upgrade but it looks like all hotels in the area need one. Will definitely stay again

The front desk staff were very helpful, friendly and kind, Emilia was the best, she was great

Small airline type pillows. No coffee pot in room. You have to use room key to turn on power so the hall and room was like and oven. It finally started to cool when we left to check out. We arrived 30 min after restaurant closed. They should have pre-made sandwiches/fruit plates to sell to late arrivals. Kids were playing hide-n-go seek so running up and down hall outside room.

The hotel is located in a good area but is far from being a 4 start hotel. The hotel needs update. The hallway’s shades are old and need to be changed. The pool need repairs and the furniture in the rooms are old and uncomfortable. The staff however were nice and courteous. The breakfast was real good.

The rooms are old. The front desk lady Amilia was super nice and helpful.

Walls are paper thin. The shower and tub were too dirty to even get in. Carpets are all stained. The rooms needs a complete makeover.

We stayed one day after visiting the falls. It is old hotel but kept it clean.

Very good breakfast.

The structure and location are great. The property is worn out and needs to be renovated ASAP. It should not be rated at four stars.

Terrible experience

And none of the people at the desk broke English. The restaurant in hotel not good at all. The food was horrible.

The property needs maintenance

Very old, not hot water, terrible bathroom very poor water pressure