Durante nossa hospedagem no quarto 408, enfrentamos os seguintes problemas: * Indisponibilidade da internet; * Entupimento da pia do banheiro; * Falhas no funcionamento da televisão; * Problemas no ar-condicionado. Embora essas ocorrências tenham sido comunicadas diversas vezes à recepção, parte delas permaneceu sem solução por vários dias. No quarto dia de estadia, foi oferecida a transferência para outro quarto, sob a informação de que seríamos avisados assim que a acomodação estivesse pronta após a limpeza. Entretanto, aguardamos mais de cinco horas sem retorno adequado e recebemos informações inconsistentes, o que nos obrigou a procurar esclarecimentos repetidamente na recepção. A nova acomodação só foi disponibilizada por volta das 14h30, após o registro formal de nossa insatisfação junto à direção do hotel. Até então, não houve explicações claras sobre a demora nem previsão confiável para a transferência. Nesse intervalo, ficamos sem acesso a qualquer quarto, pois já havíamos desocupado a acomodação anterior e ainda não tínhamos recebido a nova. Embora imprevistos técnicos e operacionais possam ocorrer, o principal problema foi a falta de transparência e de comunicação adequada durante todo o processo. Como consequência, perdemos uma parte significativa de um dia de férias aguardando informações que poderiam ter sido fornecidas de forma clara e objetiva.

great place to stay

The room was very comfortable and clean. The staff was very friendly and accommodating. The breaksta buffet was excellent.

Staff extremely courteous, excellent breakfast, strong ac, spacious, and very clean. Not giving 5 stars because we didn’t have smart tv and bed could have been a little more comfortable. Also no hotel laundry service, iron or ironing board.

it is not comfortable to stay

Thank you for hosting me. I enjoyed my stay here.

Noisy construction next door.

Amazing, two properties pool on a roof top on both of them, with bar at the pool, you can drink while sitting inside the pool, and the value is added to the room number. One of the properties had access straight to the beach. Parking was easy and secure, being inside the facility

This hotel is very good! Great location and great staff, only the front desk guy at the check out was kind off rude, I told him that they didn’t put our name at the distem since yesterday and he completely ignore me! No apologies, nothing! The staff at the breakfast and the pool bar area was amazing! Very polite and professional! Great hotel!

This is a 2* property at best no VIP benefits as you claim. You even have to pay to get a towel at the pool for a sun lounger. Rooms are shockingly poor there is no view simply a brick wall. The staff try their best but the owners are simply profiteering with little regard to service. Pool is good to sunbathe but no lifeguard and I never seen it get cleaned. Overall disgrace.

I really enjoyed my staying, exelente staff!

Great stay. Hotel is in a touristy area close to main spots. Staff was amazing and friendly. Only minor complain is about the AC: the room was really large and the AC couldnt handle it. Would definitely stay again.

Internet at the property is terrible

Always an amazing visit!

It’s okay like before

They were very updated and clean, very nice staff, great pools, delicious breakfast. Very nice place

Excellent service, great price and location, thank you!

Estadia agradável com condições satisfatórias.

Everything was good and excellent. I was not able to use my US clippers at the electrical outlets because of the power difference. However, everything else was great

They need to improve on the Wi-Fi They also need a better bed asap Also about the air conditioner too many issues with that especially too many sensors that keeps turning off all the time