Overall Ratings & Reviews Casa Italia Luxury Guest House - Adults Only

The air conditioner was musty and loud, however, the rest of the stay was pleasant. The breakfast included is continental, and decent, albeit small. The cost for the egg option is fine at 85 pesos. The keys provided for the front door were confusing (all same shape) but luckily we did not need them late at night when the hotel is apparently unattended (which seems a bit odd? what if guests have issues or an emergency?). For these reasons, I would probably not return, given the sheer volume of decent hotels for similar or lower costs currently available in central Merida.

The property is well located near the center of Merida, just a couple blocks away. No restaurant, just a small kitchen that serves breakfast, no lunch nor dinners. Also there's no room service. The rooms are well equipped. It has a small pool where you can relax, closes at 21 hrs. Overall, it's a good hotel if you want something without any noise, however, it's just a room. Don't expect nothing fancy if that's your thing.

Very nice and clean. Central location.

Really liked the pool and the service the staff provided

Short walk to La Casita Spanish school. Close to lots and f restaurants. Very friendly and helpful staff at the hotel.

The staff were excellent - helpful and friendly. The hotel was nice and it had a “trust bar” where customer serve themselves and record their purchase in a book to settle at checkout. The room was clean and very spacious - but the shower was very weak and most days had no hot water. The area was convenient but the paving was very uneven and it was very dark at night. But it was safe and quiet.

The weather was very warm and the air conditioning system was not too good.

Balcony was just fine, not fancy

Jorge y Damián estuvieron atentos de nuestra estancia, buen servicio y amabilidad, habitación cómoda y buen desayuno. Tal cual como el nombre, realmente es una casa y son solo 6 habitaciones, se access solo por escaleras, si viajan con algún adulto mayor recomendaría pidieran planta baja. El estacionamiento tiene puntos a mejorar como limpieza e infraestructura, se encuentra a vuelta del hotel. Zona tranquila

Estuvo excelente!

Cute hotel. Clean- service was awesome. Adult only is a plus. Will recommend to friends stopping through the area- and look forward to returning myself.

This hotel is nice for people who want privacy and quiet time.

The property is a bit run down, the pool was dirty, the bed was very hard, the patio furniture on my balcony waws missing cushions. The staff was very thoughtful and helpful.

Friendly, helpful, English speaking staff, clean facility. The room 3as dated but very adequate with everything we needed.

Casa Italia advertises as a “Luxury Guest House” rating 4.4/5. The walls in the room were either unfinished or damaged, the air conditioning was noisy and installed in a way that hits your face all night long, there was a noisy fan attached to the celling, the safety box did not work, the fridge was empty. Simple bathroom, no tube as one would expect form a Luxury place. No gym, no Spa. Basic TV and internet, no personalized services, or any special technology. There is no restaurant nor room service; a basic breakfast is served by the same person who also seems to have the role of receptionist. The parking lot was around the corner, not very clean; the neighborhood looks awful at night. As a guest you are given three keys, one for your room, and two for the facility front doors, because after nine PM there is no one available for anything, if arriving after nine PM you must open, and once inside lock the doors again. The good thing found was the Staff, one person in particular, Robert, who went above and beyond to try to make us feel comfortable, trying to fix all those things that were obviously out of his control. The only reason we did not leave is because we saw so much effort from the staff. There are probably different definitions of Luxury Guest Houses, in my opinion this is not one and its prices are not too much different from other well know hotels around Merida Centro

Loved this little Guest House! Josephine and Damien looked after ur every need. The breakfasts were amazing! The room was great. Had nice bed, little balcony, huge TV, modern. We had the garden view room which cost a little more but worth it. Easy walk to restaurants and shopping. Highly recommended. Only one downside. I like to swim and the pool is tiny. Not for swimming. Would definately go back.

Location was great, 3 blocks from Paseo Montejo and restaurants (especially Hennessy’s Irish Pub). The staff could not do enough to make our stay very enjoyable. Highly recommend and will stay there again.

Where do I begin. The description says luxury, it’s not. The shower had mold, I’m not talking a little, I’m talking full blown mold. The A/c didn’t work, mind you it’s 90 degrees and humid. The water didn’t work after the second day. They moved us to a different property, that charged us for breakfast, even though it was included in our package. The staff was nice and tried to be helpful.

Excellent choice for adults that want to rest without having to hear screaming kids. Rooms was super big, all amenities..., mini fridge, coffe, bath robes. Excellent breakfast included. I will recomend it!

Only a small problem with the water pressure but they were working on it and had it almost resolved. Great staff and location…my second time here this year.