Overall Ratings & Reviews ERNES Hotel

Staff very helpfull & friendly

Good location clean hotel friendly staff.

Central location comfort bed clean environment.

3 Nights in Ered or Ernes ok. Cum bil info psl cockroaches very small and small. No action taken.

I booked a family room but for a room that is not the same size as a hotel 😡

This hotel has a good location, but their service was not a good. Room a little bit small. A girl at reception counter has very bad service and very arrogant and not helpful. Very disappointed service. Hope they can improve on that next time.

Comfortable environment..first time check in..price is worth it..cma kurg one jer..xder heater bath..cold jgk ler when shower time pg..so much.

My relatives stay for 3 nights. But the stay is horrible experience. The bathroom tempered glass suddenly cracked and exploded by itself, glass chipping flied all over, injured till whole body bleeding. My relatives have to get treatment by own and back hotel by own, even hotel manager refuse to discuss further or pay for compensation, never plan to met up negotiate, irresponsible! Their excuse is this is budget hotel, not capable to compensate. Ridiculous!! If a person buy a food product, even cheap and being intoxicated, I believe compensation is a must, furthermore this incident injured whole body. Thus, this hotel is not safe to stay as never protect their own guest. Please think twice before stay as it is at your own risk, life in your own hands.

Good place to stay. Highly recommended

Room very spacios. Comfortable. Have many restaurant.

The room is big but a little bit old, the floor inside the room is a bit sticky maybe that's why they provide slippers. Tony, the person who served me is like a robot with good script, I don't feel "warm" service from him. Don't even smile at all.

Terrible. They will call if you late check-in. I wonder they will release the room to new guest if I say I am not checked-in because full house on that night. Need RM100 of security deposit, even I am stay in 4 star hotel no need deposit. Full of warning in the room example 'If shower broken need to pay', 'if tower dirty with stain can't be clean need to pay' and etc. Roof leaking in the room. Can feel spring on bed. Lastly, they will warn you to check out before 12 noon.

Rooms are spacious and comfortable, clean, there are indications of khiblat, clean bathrooms. However, the use of the internet does not work as well as TV broadcasts. Ask the hotel to focus on the matter. Please take action do not read the msg no action is taken.

Should train well the front desk staff how to communicate politely with guest/customer. Staff in-charged at night shift on 22nd January 2019 need to improve her problem solving skill and customer service and the most important thing please don't wasting time to talk bad about customer at their back.

Ok..good in maintaining the room.

Service and service is very satisfying. thanks.

The hotel is just enough to sleep, and on a business trip is quite okay, but if you go with family this hotel is not suitable, strategic location near the mall, a lot of halal food, but for the bathroom there are many fine warnings and some are broken. The cleanliness of the hotel is quite okay.

sweet rooms and good safe friendly

The hotel management should provide the customer with special parking. Luckily sunway carnivall mall and restaurants are just around the hotel.

Everything good and value for money. Only TV reception very bad.