The staff was very helpful, polite and bilingual in English. The place was a beautiful structure.

Our stay at El MaPi Hotel by Inkaterra was overall pleasant, and there were several aspects we appreciated. The breakfast was very good, with a nice variety of options, and it was a welcome surprise that dinner was also included on the night we arrived. After a long day visiting Machu Picchu, that convenience was certainly appreciated. That said, there were two important issues that affected our experience. First, the bed was extremely uncomfortable for me. The mattress was much too soft, and for guests with back problems, such as myself, it can make it very difficult to get a good night’s sleep. I realize mattress preferences are subjective, but this is something worth considering, especially for travelers who may already be dealing with back pain after long days of walking and sightseeing. Second, I was genuinely surprised that the shower area had absolutely no shelf, ledge, or storage space for shampoo, conditioner, soap, or other toiletries. We actually had to pull a chair into the bathroom and place it next to the plastic shower curtain just to have somewhere to keep our items while bathing. For a hotel of this category, this seems like a significant design oversight. Overall, the hotel was good, and we appreciated the included meals, but these two issues would make me consider other lodging options if I return to Machu Picchu Pueblo in the future.

Initially thought breakfast and dinner included was a plus. However, no one mentioned that dinner has to be reserved and was forced to have dinner at 9pm. Though an alternative was offered for next day lunch it was definitely an inconvenience. Other than that it was an okay stay, convenient location but its a small town

Excellent overall! Very well located hotel. It is a very clean hotel .Staff gets a five out of five very well organized. Only thing is their showers are very slippery and my husband fell. They should do something about it , slippery tiles in a shower is not a good idea.spa is an extra fee supper was very nice.

Rooms were clean and very comfortable. The staff was wonderful. The room included breakfast and dinner!!! The hotel also has a wonderful spa!

Perfect location, nice rooms, sauna/spa was helpful after a lot of hiking Two real complaints First, the room doors were super thin, so we could hear everything going on on our floor and in the town, basically all night long Second, the food on-site wasn't quite what we were hoping for, could have used higher quality burgers and wings (both of which were hyper processed, not fresh at all) Minor point - we agreed to pay extra to check-out late (fine, that's not exactly unfair) But when the property ran out of hot water that morning, and the whole point of late checkout was kind of lost (so we could shower after visiting Machu Picchu), they stuck to their guns and charged us extra. Would have been a good time to refund the extra charge.

The staff was very rude during check-in and had a difficult time communicating with them. Beware that this is truly an eco-friendly place where they only provide one key per room so if there are multiple people in one room, it makes it very difficult. The size of the rooms was great, but the shower curtain had some mold on it and the sheets were extremely itchy,I felt like bugs were crawling on me every night! The room included breakfast, which was absolutely the best breakfast I’ve had in Peru. However, the dinner was also included and was the same exact menu every night. We tried dinner the first night and then decided to eat elsewhere for the rest of our stay. I would have rated the place higher if the sheets weren’t so itchy and miserable and the staff wasn't so rude. i don’t speak spanish well but understand it and herd the staff at the front desk talking poorly about the guests.

Conveniently located to the train and bus station this hotel is perfect. Our suite was very comfortable and the staff was extremely Accommodating and friendly.

The room was very cold and not prepared for guests. Phone doesn’t work, I might go to reception every time and it was a lot because no hair dryer, no shampoo, no heater. And OMG it was sooo noisy in room at night!!

Love the place!! Beautiful

La atención en el desayuno no fue buena. Sin embargo el Hotel espectacular, la atención del personal extraordinaria principalmente Moisés, el hizo la diferencia con nuestra estadía!!!!

Hotel location is very convenient, 3 min walk to Machu Picchu bus station, 5 min walk to railway station, staff is very nice, dinner food is good, room is clean, however the step down into the shower may have trip concern. Wifi doesn’t work very well at room. Overall we enjoyed the stay in this hotel.

The spa was amazing! I did the water circuit and a 90 minute massage, highly recommend. The property was beautiful and the time were spacious and lovely. Great bathroom and closet. Loved this resort.

The heating wasn’t good; I was freezing and had to ask for a portable heater because I couldn’t sleep. When I arrived, they made me pay a tax that had not been explained to me. After I had already paid everything, they deceived me. The food was bad and cold.

We booked this hotel last minute for our Machu Picchu tour. It was conveniently located near the train and bus stations. It was nice to have breakfast and dinner included so we didn’t have to think about it. The things to consider are the noise level and the service. It’s a very busy hotel and the walls are very thin. You will hear everything outside your room at all time of the night because of the early hikers leaving their rooms. The staff tries their best but there is a lot to tend to so there isn’t a lot of attention to detail. Overall, it was okay for the price.

The hotel was good for one night to visit Machu Picchu. It is never a 4 star hotel. The reception and the rooms are very tired, the food is not great. My room was very small, the beds creaked, the bathroom was tiny, the shower was not great. However, the location is very convenient and the staff are very helpful.

Hotel is very nicely decorated and right in the middle of town so everything is very easy to walk to

Amazing

Truly smooth and perfect experience! clean, quiet updated eco friendly rooms. It has an artistic style with all the natural elements in design. Elegant approach overall they thought about every detail for us from welcoming us carrying our bags to the hotel. Then offering free amazing dinner with good service. You can always find water at every corner and even apples. Hotel is 2mins max walking distance from the train and right by machu pichu bus station. Hotel is at the middle of everything. Just an amazing location and buffet was clean good looking and good. Thank you!!

This place is gorgeous serenity in the midst of what can be a wild town. My 5th floor room with floor to ceiling windows and views of the Andes was everything I’d hoped for! Feel like an ecolodge, right over the river from the train station and walking distance to everything.