Overall Ratings & Reviews Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Dear Mr. I Made R.N., Thank you for sharing your recent experience with us at Hotel Ciputra World Surabaya. We sincerely appreciate your time and feedback. We would like to kindly bring to your attention that the photos attached to your review appear to be from a different property and do not accurately represent the facilities of our hotel. To ensure clarity and avoid any potential misunderstanding for future guests, we would greatly appreciate it if the images could be reviewed or revised accordingly. Should you require any assistance or wish to share images from your actual stay, please do not hesitate to contact us directly. We are always here to assist. Once again, thank you for your review. We look forward to the opportunity of welcoming you back in the near future. Warmest regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya

Dear Ms. Tawarikha J. P., Thank you for choosing Hotel Ciputra World Surabaya as your family's accommodation and for your excellent rating. We are delighted to learn that all areas of the hotel—from the rooms, to the restaurant, to the corridors, to the swimming pool—provide comfort for children. Knowing that your children enjoyed their stay here is a joy in itself. We are also pleased that the direct access to Ciputra World Mall provides additional convenience for you and your family during your stay. We hope to welcome you back again soon for an equally enjoyable experience. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Sir/Madam, Thank you for entrusting your first stay to Hotel Ciputra World Surabaya and for your positive review. We are delighted to learn that our friendly staff, fast check-in and check-out process, and convenient location directly connected to the mall made your family vacation comfortable. Reviews like this encourage us to continue providing the best service. We look forward to welcoming you and your family back in the future. Warmest regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Sir/Madam, Thank you for sharing your positive review regarding your stay at Hotel Ciputra World Surabaya. We are delighted to learn that the friendly staff, the tranquil atmosphere, and the cleanliness of the hotel made your stay comfortable. Reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Mr. Hendra, Thank you for taking the time to share your review of your stay at Hotel Ciputra World Surabaya. We apologize for the inconvenience you experienced regarding the condition of the TV in your room. We have forwarded your feedback to the relevant team for immediate evaluation and necessary follow-up. We also regret that we did not have the opportunity to address this issue directly during your stay. We understand how important your comfort is during your stay, and this is a serious concern for us as we strive to improve our services going forward. As a token of our appreciation and apology, if you are permitted, we sincerely hope to welcome you back on your next visit. We will be happy to ensure you have a more comfortable and memorable stay. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay at Hotel Ciputra World Surabaya. We truly appreciate your kind words and are glad to know you enjoyed your time with us. However, we also take note of your comment regarding the access road to the hotel. We understand how this may have caused some inconvenience, and we sincerely apologize for any discomfort it may have brought during your visit. While the road access is unfortunately beyond our direct control, we are continuously working with the relevant parties to explore any possible improvements. Your feedback is extremely valuable and helps us advocate for a better guest experience, even beyond our doors. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more seamless and enjoyable stay. Warm regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya

Dear Wahyu A., Warm greetings from Hotel Ciputra World Surabaya! Thank you for taking the time to leave us a wonderful review. We are delighted to know that you enjoyed your stay with us. We look forward to your next visit, whether during your leisure time or during another trip to Surabaya. See you again soon, and please don't hesitate to contact us if there is anything we can assist you with on your next visit. Sincerely, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Dewi S., Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Ciputra World Surabaya—from the comfort of your room, the cool air conditioning, to the friendly service from our team. We are also pleased that you enjoyed our meals. We hope to welcome you back on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Ms. Dessy C., Thank you so much for sharing your memorable experience during your stay with us at Hotel Ciputra World Surabaya. We are so happy to have been a part of your special moment with your husband — the little birthday surprise was a token of our sincere appreciation. We are also happy to hear that you enjoyed the comfort of your room, the complete facilities, and the relaxing time at our swimming pool located on the 22nd floor with a view of the city. We hope these wonderful memories will bring you back to Hotel Ciputra World Surabaya again soon. See you on your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Mrs. Anindita P., Thank you for taking the time to share your experience with us. We're delighted to know that your stay during your daughter’s ballet performance was comfortable and convenient. It’s great to hear that our team made a positive impression and that the direct access to Ciputra World Mall added ease to your visit. We hope your daughter’s performance went wonderfully, and we would be honored to welcome you and your family back again soon! Warm regards, Veronica Amanda K. Guest Service Manager Hotel Ciputra World Surabaya

Dear Ms. Ajeng, Thank you for trusting us to be a part of your honeymoon celebration. We are very pleased to know that our service is satisfactory, the friendliness of the staff, and the facilities and variety of food we provide meet your expectations. Ms. Ajeng's positive review is a motivation for our entire team to continue providing the best experience for every guest. We look forward to your next visit at Hotel Ciputra World Surabaya. Warm regards, Veronica Amanda to. Guest Service Manager. Hotel Ciputra World Surabaya

Dear Guest, Thank you for staying with us and taking the time to leave a review. We are pleased to know that the hotel's location, directly connected to the mall, provided a convenient experience during your stay. We also appreciate your feedback regarding the TV facilities. We are currently evaluating options to add services such as Netflix and YouTube to make your stay even more enjoyable in the future. We look forward to welcoming you back soon. Warm regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Guest, Thank you for your positive review and 9/10 rating. We are delighted to hear that you enjoyed your business trip with us. Our front desk team will also be delighted to hear that their prompt service left a positive impression on you. This kind of feedback is very important for us to maintain and improve the quality of our service. We look forward to your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Sir/Madam, Thank you for your positive review. We're glad you enjoyed the view from our pool balcony. We hope this experience made your stay at Hotel Ciputra World Surabaya even more enjoyable. We look forward to your next visit! Best regards, Veronica Amanda, Guest Service Manager, Hotel Ciputra World Surabaya

Dear Guest, thank you for choosing to stay with Us and taking the time to give us a positive score and review. We hope that we can provide the best service and provide pleasant moments staying with us in the future. We look forward to your return visit. Warm greetings and always be healthy,. Reggie Alfandi Front Desk Manager