Dear Valued Guest, Thank you for your review. We appreciate the positive aspects regarding the swimming pool, the comfort of the beds, and the mountain views. We apologize for the unpleasant experience, particularly concerning the reception service and some facilities, including the breakfast options. We have taken your feedback into consideration and will use it as a basis for management's evaluation to improve the quality of our service. We hope to welcome you back for a future stay. Sincerely, Management