Overall Ratings & Reviews Metropolitan at The 9, Autograph Collection

Didn't get the room I booked. I booked a single king with a fireplace and I got a dubble queen with a fireplace that didn't work. The room was dusty. The Vault bar was closed for a wedding party. Would not recommend this place to anyone.

First time at this hotel which was recommended to me by a friend. My husband and I celebrated our anniversary and it was a wonderful experience. The suite was amazing. Make sure you check hours if things though bc the Vault & Rotunda were both closed on a Sunday night. So we will be back again to check out both of those areas. Only one suggestion: this hotel is too good to be serving powder creamer with its coffee in the rooms!

Would have been 5 stars but check in was supposed to be at 4 we didn’t get in until 6 after walking around and waiting for them to let us know the room was ready and they never did. Then on top of the 150 being held for 3-5 days which is understandable they charged us an additional 159.16 for no reason now we have to wait 3-5 days for that as well

The heat at our room was not working and the next day we asked for another room. The second room’s shower head was broken and noises from the furnace/blower was keeping us awake entire night. The service was great.

Jerry at check in was great!

Hotel was literally more than me and my wife expected! The vault was great! Room was beautiful

Jerry was the best at the front desk!

Great location for downtown activities. Clean and quiet

Very nice place

Excellent place to stay.

Excellent!

The restaurant was great and our room was ok. There were some issues though. A major light bulb is out, a glass is used/dirty and no spare tissues which we ran out of. We were here for a show which is very convenient to get to.

Enjoyed my birthday stay

Nice

I recommend it

Great location, awesome staff.

Maya and Jordan at the front desk are incredible. Rooms are unique and beautiful

Beautiful hotel! All four of us did think the pillows were way too thick, but I’m sure some people would love them :-) I usually bring my own, so that’s on me! The Vault lounge is a must see. Great, friendly customer service.

Staff is very accomodating and nice. Great experience

Room was clean and absolutely beautiful! Will be back soon