Hotel Salak The Heritage

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Overall Ratings & Reviews Hotel Salak The Heritage

Traveloka (8,012)
Other sources (27)
8.5
Very Good
From 8,012 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.9

Service and Facilites

8.5

People often mention about Hotel Salak The Heritage
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Distance to City Center (177)
Accessibility (163)
Room Space (156)
Staff Friendliness (150)
Bedroom (150)
Surroundings (148)
Ambiance (147)
Bathroom (137)
Hotel Area (136)
Family Friendly (132)
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Traveller Reviews Hotel Salak The Heritage

Number of reviews per page
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40
Customer reviews
a***s
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Transit
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8.7
/10
Reviewed 1 week(s) ago
Room 624. I don't know what kind of machine was making noise outside the window all night, so it was hard to sleep.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We apologize for the inconvenience caused by the noise in your room. We will take your feedback seriously and strive to improve our services in the future. Sincerely, Salak Dream Hotel (Heritage Hotel) +62********896
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I***i
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Staycation
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9.7
/10
Reviewed 2 week(s) ago
As soon as you enter the hotel lobby, it smells wonderful, the staff are friendly, the room is cool, the air conditioning is cool, and it smells nice. The bathroom is also neat and clean, with a complete range of toiletries.
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Accommodation's Reply
15 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We appreciate your compliments regarding the service, comfort, and cleanliness of our hotel. We hope to welcome you back again. Thank you. Salak Dream Hotel (Heritage Hotel) +62********896
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
The place is serene, like a museum, and the hotel has a lot of history. Please keep it that way, don't change it. The staff is friendly, the food is delicious, the rooms are spacious and soundproof. The hot water works well, and the air conditioning is consistently cool.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We appreciate your compliments regarding the atmosphere, service, and facilities of the hotel. We hope to welcome you again. From Salak Heritage Hotel +62********896
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A***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 3 week(s) ago
My solo traveler had a wonderful stay at Salak The Heritage. The staff at the reception, security, and housekeeping were friendly and helpful. The hotel facilities are excellent.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We appreciate your compliments regarding our hotel's services and facilities. We hope to welcome you back again. From Salak Heritage Hotel +62********896
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r***n
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
The staycation here was very pleasant, comfortable, and definitely close to the station and the botanical gardens. When you leave the hotel, you can immediately see a herd of deer. The security, front desk, and all the staff are friendly. Overall, my 3-day, 2-night stay was okay. The only problem was the bathroom faucet. On the first night at 10:00, I had to go back and forth to get it fixed because it was broken and wouldn't turn off when it was turned on. Luckily, the engineering team responded quickly. Otherwise, everything was fine.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We sincerely apologize for any inconvenience you may have experienced. We will use your feedback to improve our services in the future. Thank you again. Sincerely, Heritage Hotel Salak +62********896
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R***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
I stayed in an old room with old furniture, a mattress that was starting to feel hard, a dull, uncarpeted wooden floor, an old-fashioned TV with faded colors, a non-working kettle, and no mat. However, complaints about the kettle and mat were promptly addressed. Breakfast was simple, with few options, but the food was delicious.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. Based on your valuable feedback, we will strive to improve our services and facilities. Thank you again. Sincerely, Salak (Heritage Hotel) +62********896
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E***a
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Transit
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9.4
/10
Reviewed 4 week(s) ago
terima kasih atas upgrade nya. we enjoy the room and the hotel as always.
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Accommodation's Reply
31 May 2026
Dear Valued Guest, Thank you very much for sharing your feedback regarding your room and accommodation. We are delighted that you enjoyed your stay at Salak Heritage Hotel. +62********896
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w***a
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9.4
/10
Reviewed 4 week(s) ago
Friendly staff, clean and comfortable rooms, strategic location.
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Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are very pleased that you were impressed with our service, clean environment, and comfortable stay. We hope to welcome you again. Sincerely, Salak Dream Hotel (Heritage Hotel) +62********896
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A***t
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Staycation
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8.5
/10
Reviewed 5 week(s) ago
The staff and security are friendly and very helpful.
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are very pleased that you were satisfied with the service from our hotel staff and security personnel. We hope to welcome you again. Sincerely, Heritage Hotel Salak +62********896
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W***a
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Everything is cool, only the TV has not been upgraded to Smart TV.
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Accommodation's Reply
22 May 2026
Thank you for your review, dear customer. We appreciate your valuable feedback and will use it to improve future reviews. Sincerely, Heritage Hotel Salak +62********896
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Karmila K.
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9.4
/10
Reviewed 5 week(s) ago
The location is strategic, so if you want to jog, just go around the Bogor Botanical Gardens and the Bogor Palace, it's fun because the hotel is that close to the mosque and the bank, there are lots of culinary options, the staff are friendly, the rooms are clean.
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Accommodation's Reply
20 May 2026
Dear Camilla, Thank you for your review. We appreciate your compliments regarding the location, service, and comfort of your stay at our hotel. We hope to welcome you again. Sincerely, Salak, Heretic Hotel +62********896
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A***p
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Staycation
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9.7
/10
Reviewed 6 week(s) ago
comfortable hotel spacious room like the atmosphere children are comfortable fast check in
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your review. We are delighted that you enjoyed your comfortable stay and we hope to welcome you back in the future. Sincerely, Salak The Heritage Hotel +62********896
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M***a
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10.0
/10
Reviewed 6 week(s) ago
Highly recommended. Everything is comfortable and clean.
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Accommodation's Reply
18 May 2026
Thank you for your valuable feedback, esteemed guest. We hope to welcome you back again. Thank you for your valuable comments. From Salak Heritage Hotel +62********896
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A***s
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10.0
/10
Reviewed 6 week(s) ago
My wife and children really enjoyed staying here and there is a bathtub too so my children can soak in it, thank you
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you and your family enjoyed your time at our hotel. We hope to welcome you back again. Sincerely, Salak (Heritage Hotel) +62********896
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Y***a
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
The hotel is nice, neat and clean
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Accommodation's Reply
18 May 2026
Thank you for your valuable feedback, esteemed guest. We hope to welcome you back again. Thank you for your valuable comments. From Salak Heritage Hotel +62********896
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J***s
icon-origin-TRAVELOKA
7.0
/10
Reviewed 7 week(s) ago
Too heritage 😁✌️ the city view nuance is just a gimmick, man, friend.. Thanks..
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1 people find it helpful
A***I
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Strategic location in the city center. Rooms are quite spacious.
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Accommodation's Reply
05 May 2026
Thank you for your valuable feedback, esteemed guest. We hope to welcome you back again. Thank you for your valuable comments. From Salak Heritage Hotel +62********896
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Hafez A.
icon-Leisure
Leisure
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10.0
/10
Reviewed 8 week(s) ago
Highly recommended accommodation. The atmosphere is serene. The staff are very friendly. The security guard at the parking lot lent me an umbrella.
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Accommodation's Reply
05 May 2026
Dear Mr. Hafiz, Thank you for your review. We greatly appreciate your valuable feedback, especially your compliments on the friendly service of our staff. We hope to welcome you back again. Sincerely, Salak, Heretic Hotel +62********896
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Y***a
icon-Staycation
Staycation
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6.4
/10
Reviewed 8 week(s) ago
Dirty rusty bathtub, dirty bathroom floor... Disgusting.
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3 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the issue with the cleanliness of the restrooms. This is a significant problem for our hotel, and we will address it immediately. Sincerely, Salak Dream Hotel (Heritage Hotel) +62********896
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Yara V.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
For the service, everything is really good, my room type was suddenly sold out, I immediately upgraded and the room was very comfortable, actually there are several types of breakfast menu, but it was tasteless, not salty enough, not savory enough like hospital food for me who has a Sumatran tongue heehehe.. Thank you for your hospitality..
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3 people find it helpful
Accommodation's Reply
28 Apr 2026
Dear Ms. Yara, Thank you for your review. Thank you very much for staying at our hotel. We will take your feedback regarding the breakfast menu into consideration to improve our service in the future. Thank you. Salak Dream Heritage Hotel +62********896
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Number of reviews per page
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