Excellent restful stop in the middle of the hustle and bustle of Panamanian business and nightlife. In the middle of Panama's favorite ex-pat residential area, this is an excellent place to determine one's suitability for Panamanian life.

Rain shower in our room was half clogged. Floors are worn down. Breakfast buffet was disappointing

Good customer service

We were told there was a problem with our room so they sent us to another hotel which they said was comparable with the same amenities. The other hotel did not have a pool or a rooftop area, the elevator had a burned out display so we didn't know what floor it was opening up to, and our bathroom had hair on the floor. If that's what they consider comparable, then we wouldn't want to stay at the BW anyway. I will say the staff at the BW was professional about it, and if they had put us in a nicer hotel it would be ok. And the staff at the hotel they sent us to was very friendly and helpful.

room

Clean hotel, friendly staff. Nice pool bar.

We stayed here four nights! Very clean! Staff was great! Definitely recommend staying here. Lovely coffee shop up the street one min. Breakfast is great!

All great! The customer service exceptional. Sooo friendly!! Thank you for the great customer. The breakfast needs little variety.

Front test very freindly, especially Miranada.. Jesus in food service pleasant. Housekeeping 9th flooringso nicee.

Excelente atención cuando llegamos hubo un problema cob la habitación pero el hotel se hizo cargo de todo para que estuvieramos en un hotel de la misma calidad

Yes everything was vreat

Nice place, clean

All was wonderful, especially the staff. Special shout out to Esperanza. One of the best therapeudic massages i have ever had.

Check-in was easy. The room was washroom were kept very clean by the staff. The bed was moderately comfortable. The rooftop pool was enjoyable, had a good view, but was sometimes busy and loud.

Hotel is dated, bed needs replacing, small TV We weren’t able to eat at the hotel as our timing would allow this. It was clean and staff were great but I felt this was overpriced

What stood out for me was the location, the price per night, the decor and overall cleanliness of the hotel.

We were unable to enter the country and was told By expedia that we were unable to receive a refund on our stay because the hotel didnt want to give it back. I lost $500. UNACCEPTABLE

Pretty good rooms, breakfast and staff

The location of this hotel in the El Congrejo neighborhood is a standout feature. The hotel is quiet but located in an area with many restaurants and bars in a very walk-able area.

This is the second time I'm staying at this hotel. It is walking distance to cafes, convenience stores and restaurants. The hotel also smells amazing that I had to track down their scent supplier amd purchase a few bottles to take back with me