Overall Ratings & Reviews Hotel Chapala Country

Great

I booked 2 nights they said i only booked one i showed confirmation numbers tgey said no i have the proof im very upset after staying with them over a week and a half

Great friendly people

Ugly place pour clean bad hotel

My mother and arrived to the hotel and the man took us to our room up in the hill full of stairs without any luggage help my mom is around 70’s really 😣

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This is a very old hotel and it’s quite a distance from town (Chapala). It’s clean, quaint and beautiful. For a quiet getaway, it’s perfect! The pool is old but functional. Staff is helpful and courteous. We stayed just the one night then moved to Chapala Plaza hotel in Chapala to be near the Malecon.

The back door to the porch doesn’t open. The TV. Doesn’t work. The floor not really clean.

Large rooms. Good and friendly service. Dining area needs improvement, but it does its job.

We didn't really like the property. It was a little on the junkie side and we felt like we got the gringo tax. On the positive side it was quiet we all slept well and the water pressure was fantastic

Inexpensive, clean, not bad at all, close to chapala

Nice room, but no coffee pot or coffee at reception area. Located outside of town. Car or taxi required.

This hotel is not what is represented in the details given or in the photos on this website. Their 'standard room' was so extremely basic, that we were encouraged to upgrade to a better room and pay an additional $40 US per night -- outrageous! There was no WiFi, no business center, and no restaurant! In the upgrade they did give us a basic Mexican buffet breakfast in a room that was not at all like what is in the photos - it was in a un-kept room with folding tables, and it was not clean! Coffee was not available anywhere else, and not at any other time. Housekeeping in our room was minimal, and the Satellite TV service only offered a very few stations - not what you would expect for almost $100 US per night. The two swimming pools are joined together as shown in their photo - there is not a separate children's pool and an adult pool. And, ('free') parking is on the street.

excent service and a real good place everithing is clean and in order

when I arrived, they didnt had a reservation under my name, had to call to get some asistance. they gaved me a dirty room, then they changed it and it was ok until we saw cockroachs. just stay the night and left early morning.

Have no words to tell you the way the Hotel conditions are.

This place was terrible we cant stay there the place was under construction we way more that an hour waiting for the shuttle that never was sending to pick us to the airport and we had to look for other hotel our trip was the most terrible expirience in this place

Hotel advertises that it has WiFi BUT DOES NOT HAVE WIFI. When confronted, the staff claims there is some kind of construction going on up there, pointing to the sky, and claim that there is no WiFi for the next X days. The number of days always happens to coincide with the number of days the client is staying there. It is located too far from Ajijic and Chapala to conveniently attend appointments & whatever there. The highway is not in good condition. OK to travel in daytime but brutal at night as lane markings are faded and it is difficult to tell where the right edge of the highway is located. The highway traffic is a constant noise at the hotel. The breakfast is good, substantial and reasonably priced. Room cleanliness is perfect. The pool is pleasant and clean. Not sure about availability of pool towels. The hotel has seen better days and seems to be trying to survive on its past glories. Security is good. Room layout is awkward but cannot be changed as the beds sit atop poured concrete pedestals. They are double bed size, a bit small when the general standard in hotels these days is queen size. There is no safe deposit box in the rooms. There is no telephone in the rooms. Parking is on the cobblestone street outside the hotel. They advertise about 20 TV channels, but have only 4 available. None in English. As an international hospitality facility, more staff should learn a few basics in English, French, German, and whatever other frequent guest languages.

Overall it was a pleasant stay. I saw complaints on beds before our trip. They were on par with most beds through México (i.e. Oaxaca & Guanajuato) the rooms were clean and cozy. Amenities: LCD tv with cable service in which quality of definition bettered this in Anaheim. Low def quality in this hotels. There is no wifi in hotel, but surprisingly fast LTE service from Telcel. It's location was 2 miles away from Chapala and perfect distance from where we wanted to stay, Ixtlahuacan de los Membrillos. The hotel does feature two swimming pools which were a delight to have because of the hot and muggy weather and stunning views of the mountain side. I was also told there their hotel connects to a golf course that spans the length of 3 km. The greens looked good. I would stay there again but I don't mind having too of the line amenities and brand new showers and such. I would give it a 4 out of 5. My brother gave it a 3

First of all the rooms look old . Bugs everywhere . Screens on the windows had holes . We asked to get a better room so they showed us a suite just payed the difference . It was brand new everything except a lot of big spiders and insects inside . Some dead and some moving around .. we had them clean it a bit the next day since we checked in on the evening . We tried to shower but no hot water . Turns out the water heater didn't work . They moved us to another room that was the same . Looked clean but when the night came it had so many mosquitos . By the last day we where there with out knowing my 4 and 6 year old found a used condom!!!! Who knows how long they where playing with it . When I started looking around and looked under the bed that wrapper was still there . This got us very upset I went and told the people working there and all they did was apologize. We checked out and definitely never coming back . Worst experience ever!