There are two reasons why I haven’t given this property a very high rating.
Stayed here 1st-4th July having booked a ‘double junior suite’ in February. This stated it had a balcony. I additionally contacted the property directly and was assured we would have a balcony, However, on arrival we were told that the room with the balcony was not available due to problem with air conditioning. We were told management had agreed to give us an upgrade to a two bedroom suite. When we were taken to see this it was appalling. Large, but dark dismal and badly furnished. No balcony. Obviously in urgent need of refurbishment and it was almost 1km away from the Borgo where breakfast is served and from the main swimming pools. The only redeeming feature was that it was close to the restaurant for evening meals. Moreover it did not have any air conditioning and the temperature at the time was in the high 30s. We felt insulted that we had been offered this option and made to feel we should be grateful for getting ‘an upgrade’. Of course we refused the room but then had to wait over an hour before the next manager arrived and we were told that we could have another room for one night and after that be moved to a better room. The suite we ended up in was wonderful but we had to wait till 3pm next day to access it, so all in all we wasted a whole day.
Second problem, 3 restaurants advertised but only one open for dinner. Very misleading!
Shame because could be lovely place if had better PR!