Overall Ratings & Reviews Emerald Resort & Casino

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Your front desk staff is badly trained and dont have a clue what is going on in the hotel booking system. This includes your front desk manager as even she did not know which rooms are available and which is not. the excuse was. We dont know which rooms are cancelled and which are not. That tells me they dont have access or they dont care or they dont want to do the effort. So I was told the hotel is fully booked. Then when I showed them on line it is not and that I can book a room, then all of a sudden there was a room available

Good value. Good size rooms, clean and fresh bedding. Good breakfast but dinner service very slow. Lots of activities nearby, nice pool and spa service.

The money is expensive for sleeping only.....if they were breakfast and other entertainment then would've understand

Great looking hotel room. Breakfast was great. Only issue was we got twin beds and I booked a queen bed

Value for money, spacious, neat and clean. Always enjoy the stay as it is situated close to all you need.

Everything was lovely, we had lovely time, the children loved the Aqua Dome, however I feel that entry fee for residents should be exempt and not pay for the Aqua Dome, the animal farm was very nice. The Place overall is very nice. The receptionist Fifi was very very helpful. All the staff are respectful and very helpful, the come and clean everyday, which is a nice break for us when on holiday

Fantastic stay. Highly recommended, especially for the price. Only thing is the shower is one of these where you can't close it all the way, so the bathroom floor tends to get wet, and the taps are a bit finicky. The shower head is also not great. But other than the shower, really nice, neat, comfortable little chalet, with air con, tv, braai, full kitchen ,wi-fi, and enough to do to keep the family busy for a good 3 nights.

Amazing stay. Great facilities. Super friendly and efficient staff.

I would say the hotel is satisfactory and in definite need of an upgrade. The bedding and bed were awesome but the walls, decor, furniture all need updating. The aircon is loud and noisy and the hotel should perhaps in solar etc. as the aircon does not work when there is load shedding. A lot of the TV channels did not have sound, and the shower door did not close. I think for the price you pay, you can expect more. Thanks

The staff were really Helpful especially Kele who assisted me in switching rooms. It’s rare to have get service of such a high standard these days. Staff are highly professional and very friendly ensuring a pleasant experience all round. 10/10 I would definitely recommend staying at emerald hotel

It was an amazing experience.

What a wonderful experience! Would highly recommend. Staff at the Hotel were amazingly friendly and professional. From Reception to room service to breakfast staff just outstanding!! The Auqua Dome was VERY disappointing. The staff open when they want to. Literally an hour after the board signs says and online times. The only slide is not always open as the life guard wants to chat to his friends so closes and opens at random. If you ask him to use the slide he will tell you in 20 minutes.

It was the best my kids loved everything

I understand that those are old designed chalets, but they need to be kept in good condition. The interior infrastructure seem to be dilapidated and not taken care of. The sheets are clean but not up to the standard I had expected for such a place. Be that as it may, I enjoyed my stay and it allowed me to reconnect with the nature.

The accommodation should atleast cater for a place to hang wet washing since the Aquadome is one of the main features Also just basic items in the unit, there is no broom or mop so after housekeeping cleans if the place gets dirty, you dont have anything to clean up with. Water from shower comes out right till the kitchen floor and nothing available to mop it

The Chalet was in a poor state. The lounge furniture was dirty, kitchen cabinets broken, curtains were torn on the rails. Overall state was that of a building that the owner was neglected. Cant believe they expect someone to pay and stay in a Chalet!!

The room was clean, but its been used to the extent that it need renovation

Everything is beautiful. I liked the welcoming and how they called to check if everything is fine

The place waz clean and relaxing. Rooms spacious. There were ample plates etc,which was impressive. The stove worked well. Staff was welcoming and there was a shop on site