The hotel is quite isolated and next to what appears to be a township. Certainly we didn’t feel safe

They got me with “luxury” bit. Well it ain’t. Mediocre at best. Be clear that you room is not in the Annex, because apparently this place has a two tier guest experience. Friday on arrival we were told we should go poolside for breakfast. That was OK Saturday, Sunday morning we were turned away and told to go have breakfast in a separate indoor room in the dingy Annex. Sorry, Hermanus was a treat, but we will not be returning to this place.

Right from our check in and all the time we were there all the staff were so friendly and just excellent. Adrian was so friendly and could not have been more helpful The hotel itself was perfect for us, small, quiet and we just loved the relaxed atmosphere. They had a small bar area in the reception which works on an honesty basis. Just help yourself and make a note (Not very often you find that these days) Breakfast was just lovely and everything was so fresh and cooked to order. We liked the walk along the sea to all the restaurants and the taxi home only cost £2.00 We would definitely recommend and if we are ever in the area again, will come again and enjoy their warm hospitality.

A great place to stay in Hermanous, beatifully maintained on both the inside and outside. Staff were exceptionally helpful.

Sadly there were two very big problems with Whale Rock. 1. It was about 200yds from a huge and filthy township. The approach was through this which was very frightening. We felt it dangerous to go out unless by car. 2. It is advertised as per person, so be careful when booking. We didn’t realise and were surprised when we were charged almost £200 a night, which is definitely way over the top for this place, which is not spectacular and so close to a township.

Clean rooms, some helpful staff.

Whale Rock Lodge is a lovely place. Very much a home away from home. Staff welcoming and efficient. We had a room in The Villa; a separate building to main house with it's own entrance and car park but only 30 steps to main building. The room and bathroom were large with fridge & tea/coffee making facilities. Good sized balcony with comfortable seating. The 2 pools - larger at main house and one at villa had plenty of sunbeams and other seating. Pleasant sitting rooms in both buildings. Excellent freshly cooked breakfast or buffet style continental. Cliff walk into town takes approx 40 minutes but too far out of town to walk for dinner. No Ubers and only a limited number of taxis in Hermanus.

This Guest House is Lovely, I can't find anything to fault other than it is a short drive (5 mins) into Hermanus.

Warm welcome, staff all friendly, room spotless bright and airy, good breakfast, nice location, we will be back.

Very nice place. Kind and accommodating staff.

Excellent quality and good attention to detail Highly recommended

Absolutely wonderful. Unfortunately we only spent one night whilst visiting friends in Hermanus. I could have stayed a month. Very friendly and welcoming. Beautifully decorated and spacious rooms. Lovely lounge area which was cosy and warm for a nightcap after a meal out. Perfect spot in a secure space for relaxing and exploring the area. Will definitely return. Thanks to all the staff for the warm welcome.

Lovely and calm venue

Lovely stay, very comfortable, host is lovely, great breakfast

Melanie was an excellent host and went out of her way to make us feel welcome.

Fabulous location, ticked all our boxes and would recommend

The welcome was amazing and the breakfast delicious!

The danger with 'luxury' in the name is the immediate setting of high expectations and unfortunately, the place fell short for me. It's an attractive property to pull up to, despite driving alongside the township to get to it, but in the lobby staff kept us waiting to check us in and I noticed cliched and dated seaside decor like fish and shells which didn't align with the classy photography I had previously seen. We were told we were in the villa, which was a separate car park - it didn't need to be but it made it seem an inconvenience to drive around. The 2-storey room itself had some lovely design decisions in the furniture and looked much sharper and impressive than the lobby, but laminated signs dotted around cheapened it. The messaging around water protection and eco measures but could have been made more slick. it was also a contradiction to save water when we had to run and waste the shower before we had any warm water, our toilet also smelled - as we were only there two nights and were out quite a lot we coped. Breakfast was a disappointment. Plastic chairs, limited choices and paying extra for a decent coffee didn't feel luxury. it was never busy despite this, the staff seemed distracted gossiping as we had to chase up our order on both days due to long waits. We stayed in 4 places on our break and mainly due to the lack of customer-focussed service this was my least fave. Location, it is 30min walk from the sea bar photo, 10min walk from new harbour.

Our stay was short, just overnight but the staff were very friendly and helpful. Our room was lovely and very clean. Information booklet was helpful and interesting. We would stay again next time we in Hermanus.

Beautiful accommodation, wonderful staff.