Hotel Castillos del Mar

Explore Hotel Castillos del Mar
7.8
Pleasant
From 1,004 reviews
Cleanliness

7.8

Room Comfort

7.6

Service and Facilites

8.2

Traveller Reviews Hotel Castillos del Mar

Number of reviews per page
20
40
Top reviews
Houman
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

everything was nice. the staff were great and helpfull. the room was littile outdated like rest room did not have tpilet paper holder.
Maria
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Daniel, Francisco, and Alex were all very helpful and kind. Thank you
Mark
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

1. Front staff was nice. Overall good people. 2. Rooms are confusing but the place isn’t huge. You’ll figure it out. 3. Most expensive available in town just to have no power. I could have just camped on the beach.
Clinton
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I would not recommend staying at this hotel. I don't believe the glowing reviews because they were nothing like my experience. The room was in terrible condition. The windows were falling apart, the shower curtain kept falling down, the bathroom had a strong sewer smell, the faucet was loose, the shower leaked, and the toilet seat was barely attached. The front door only had a loose doorknob with no deadbolt or security latch, which made me feel unsafe. The only positives were the nice view and the newer mini-split air conditioner. Around 5:00 a.m. there was what sounded like an explosion, and the hotel lost power. By checkout at 11:00 a.m., the power was still out. Maybe this hotel was nice when it was first built, but it is now in desperate need of a complete remodel—or even to be torn down and rebuilt. Save yourself the disappointment and spend your money somewhere else.
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Esther
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very clean. Good complimentary breakfast. Friendly staff.
Armando
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pictures in website are not what you walk in to. Definitely the worse hotel I have been to not to mention Carpet in room was super dirty and old.
Angie
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice location and staff was great. Only negative thing was visible termites in bedroom that has two beds.
gerardo
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

me encanto y bolberia a ese hotel y uno de esos hoteles q no son caros y q no tienes q tirar tu dinero
Daryl
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The house was cleaned as if my Mom was living there! I really enjoyed my stay. I had an issue with the remote to the TV( staff came immediately to troubleshoot the issue) but, I probably needed to disconnect from all electronics, so that was a good thing. It was located in the perfect place for us to get to Rosarito, Puerto Nuevo and some Plazas for shopping. If you're not handy the stove didn't ignite with the electronic starter but there were matches available. Any questions I had the staff was available and responded immediately! The back patio was relaxing with a view looking at the ocean. Quiet area and walking distance to the store and a couple of eateries. I was thankful for the gated parking. We wanted to stay another night and they accommodated our request! THANKS! I would definitely stay here again without any hesitation!
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Tony
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent all around
Bernal Andres
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Not worth the money, service super slow
ubaldo
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We had a great time, the place has a great charm to it, we enjoyed the cafe, restaurant and bar all with great views. Highly recommended.
Manuel
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I arrived a little early hoping I would be able to check in @2 instead of 3. I was told the room was not ready yet and to come back for my keys at 3. I came back at 3 and it still wasn’t ready. They told me I could park by the room and wait until it was. They didn’t end up having the room ready until 5 pm. Then I had to call maintenance because there was no WiFi or tv. But, having the private beach is almost worth all the hassle and the higher room prices.
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Carlos
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful staff and beautiful views
Guadalupe javier
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Exelente todo
Jesus
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Thank great place
HUMBERTO
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Fast check in, good staff, buffet breakfast was perfect and with live music next to the beach!
Ricardo
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice
Ernesto
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Front desk are rude , the lady refilling the coffee in the front office was friendly.I made this reservations for this hotel because it said it had jacuzzi, upon my arrival the front desk said it was available for a $40 charge extra, I had breakfast on the restaurant onsite food was good, waitresses are NOT friendly at all. Room was decent it had an old musty smell, No AC unit in the room, No telephone in the room incase you need to reach front desk you must exit your room. The neighbors were really loud and didn’t go to sleep till 2am the room walls are not sound proof I was able to hear the TV full volume. Definitely Not staying in this place again.
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Arturo
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice and clean room, the free breakfast was on point tortillas made by hand each plate is made fresh as u order🔥View from our balcony was excellent. All staff is very nice and helpful no complaints at all. Hotel has everything you need bar,coffee shop,restaurant. Liquor store and tacos place two minute walk the tacos are relly good too. My kids want to go back already.
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