Overall Ratings & Reviews TRS Cap Cana Waterfront & Marina Hotel - Adults Only

I called the hotel 15 times , it literally took me 3-4 hours the day before to set up transportation, was transferred to the wrong person and then was told they do not offered transportation after all of this effort. I set up my own transportation and paid 60 $ but come to find out later that the hotel have free shuttle to airport and back . Communication was the biggest problem , no one was speaking English so there you can guess how everything could be horrible since we could not communicate, . Pool nasty , dinning choices only one , service for breakfast terrible and food choices all pork ( did not consider the one do not eat pork .Food was cold and u could see that they were not fresh and it was out of store freezer . Spoke to the manger and nothing was done .I spend 2000$ for three nights and of course this was vacation from hell , we left early and pay extra for airlines ticket . We order food from room service , the food came out not cooked , the pizza dough was not cooked at all . After eating since we were so hungry my husband end up having diarrhea soon after . He stop eating until we left the hotel .

very relaxing

All

Guests had to make their own arrangements for transfers from airport to the resort (as well as return)…a 5 star hotel should have access to a shuttle.

Food choices

The place is nice

Staff was amazing especially Charli, Dani, Elian, they made you want to participate in activities they was friendly and they new you by name. Our butler Anthony was amazing he was always checking on you, setting up anything you wanted. Hands down the best place we ever visited.

The area is absolutely beautiful - the hotel is great aside from little details that would make it awesome (chairs that need replacing, broken things here or there). The experience would have been awful if not for the staff - the menu had absolutely nothing to accommodate a vegan diet and nothing at the breakfast buffet was labeled. The lunch and dinner options were all a la carte and once again no vegan options. Once the staff heard that I was vegan they made the best to accommodate me - this was easier for me since I speak Spanish (I had to explain what vegan was several times). So in a nutshell, nice place, NOT for vegans.

Not really all that great

Loved the views and the variety of food options

The property is beautiful and the pools and Surrounding areas such as the lobby and rooms were also very clean throughout entire stay. I would just say this is a place where you should come if you want to fully relax. There are very limited things to do and there is almost nothing around you. The food here is a very big miss though. For myself, I was able to get through it by eating steak and potatoes. Whereas my husband did not eat anything. I do agree the food needs serious help. Most things taste stale. For the staff, many inappropriate jokes and weird attitudes towards guests. Most staff were friendly, but the host of the activities gave off a really rude vibe. He went to every table except for ours when letting everyone know about the activities at dinner. There was also another incident with the couple we were also there with. So this did put a damper on our trip. All and all, good time but wouldn’t come back. The foam party and fire show were the best part of this resort.

Everything was nice. The service is excellent Costomer service excellent Activity excellent Food out of 10-1. Food are horrible but besides that great place to stay

Friendly staff and very welcoming. I wish I would have stayed a day or two longer.

The pool and grounds are gorgeous, but the beach is miniscule, and you can barely see the ocean from the ocean-view room. If you're hoping to walk up and down a beach, this is not the place!! Staff, as a rule, were polite and friendly. That said, upon check-in, I was introduced to a 'Butler', whom I was told would make all my meal reservations appts. Awesome, right?!? He showed me to my room, asked if I needed anything. I asked for ice - he left, and I never saw or heard from him again that week! Sooo, no dinner reservations, no spa appts (I never even found the spa, or pool towels, for that matter.) Not that it did matter, because twice I sat in a chair (different ones each time) by the pool, as you do on vacation, and both times I was chased off by an employee who said I wasn't a 'premiere' guest, which I guess all the furniture is reserved for.🤔 Not sure how that works since I spent thousands for this short getaway. Couldn't help chuckling to myself that Expedia calls all our pkgs VIP! And on that note . . . Last, but worst, in my decades of travel history around the world: I was bumped from my U.S. flight the day I was supposed to leave, and after notifying hotel that I'd not need the first night of reservation, instead of decreasing what I'd already paid in full by one day/night (until the next flight was available), they charged me an addl $280 to hold the reservation (that, again, had already been paid) I ended up paying six nts for a four-nt vacation.

Food sucked , staff was rude!

Great place to stay

The Italian food was terrible. There was limited dining options every day which led us to being bored of the food at the end of our trip. The butler service is nice, but not very necessary. The shows at night were nothing special. The property was very clean and the staff work very hard.

Staff is very helpful

The staff and services were among the best I've ever seen!

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